Adventure Manager (North America)

Natural Habitat Adventures (Nat Hab), a nature-focused global adventure travel company based in Boulder, Colorado, is seeking an Adventure Manager to join its Adventure Operations Department. This role is primarily responsible for the planning and execution of Nat Hab’s programs—mostly located in U.S. National Parks and Mexico—working closely with Team North America, third-party partners, field staff, and other members of the department. This is a full-time, exempt position.

The successful candidate must align well with our company’s culture and values, possess exceptional organizational and communication skills, and enjoy working in a collaborative and mission-driven environment. Join our passionate team of adventure travel professionals and make a tangible impact on our mission to connect people with nature and inspire conservation through travel.

RESPONSIBILITIES

• Develop, organize, and operate Nat Hab’s trip itineraries to the highest possible standards.
• Liaise and negotiate with operators and/or vendors to manage all trip logistics and required reservations, such as hotel nights, restaurants, trip activities, permits and transportation.
• Manage trip pricing and gross margin for programs.
• Monitor sales performance and successfully manage trip inventory, acquiring or releasing dates as bookings dictate.
• Negotiate pricing and contracts with ground operators, vendors, and other key partners.
• Provide support for field staff, helping to ensure trip quality and safety, as well as branding in the field in collaboration with other members of Team North America.
• Work with the team on Nat Hab gear purchases and branding in the field.
• Work with the Finance department to review and approve invoices from partners/vendors.
• Ensure field staff are prepared with pre-trip instructions and complete traveler information in collaboration with the Field Operations Manager.
• Act as a problem-solver for Expedition Leaders, field staff and operators/vendors as required to address issues/concerns pre, during and post-trip, including evenings and weekends, when required.
• Act as a resource for in-house Adventure Specialist, Concierge and Guest Services colleagues regarding trip-specific information such as itinerary, hotel, meal, and transportation details.
• Provide content for and maintain digital and print marketing materials in conjunction with the Marketing team.
• Organize, build, and ensure the complete accuracy of dates, pricing, and other key trip details in our CRM software and on the Nat Hab website.
• Responsible for Nat Hab’s after-hours phone, approximately 4 weeks a year for emergency coverage.
• Continually review and implement feedback from guests and field staff to improve future departures.
• Ensure partner compliance in terms of risk management, contracts, insurance, and other details.
• Assist in the planning and execution of field staff training retreats.
• Be on site at times, as needed, at various destinations where we operate.
• May assist on other programs within North America as the need arises.
• Additional responsibilities and duties as assigned.

SKILLS AND QUALIFICATIONS

• Understands trip development and trip value creation and pricing.
• 1-3 years of Industry experience (1 year of Nat Hab OPC experience preferred).
• Proficient in Microsoft suite including Excel spreadsheets.
• College degree preferred.
• Database experience preferred.
• Organized and detail oriented.
• Excellent written and verbal communication skills.
• Enjoy adapting to new priorities and deadlines in a rapid-paced, fast-changing environment.
• Excels working individually and as part of a team.
• Flexible work schedule.

COMPENSATION

Starting salary range: $67,500-$72,000 plus annual bonus. Compensation is commensurate with experience. (Per Colorado’s Equal Pay for Equal Work Act, employers must include compensation ranges in job postings).

This position offers a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k)-retirement plan, generous paid time off, and paid holidays. Additional perks include annual opportunities for paid travel on Nat Hab’s worldwide nature adventures, complimentary stays at the company’s leased house in the Colorado mountains, and access to The Nest, our local property, just ten minutes from the office. We also offer significant discounts on travel experiences with partner companies, and “pro deal” discounts on outdoor clothing/gear. The Louisville, Colorado office near Boulder is surrounded by paved paths and natural trails with panoramic views of the foothills and Rocky Mountains. The office campus features an on-site fitness facility and café serving daily breakfast and lunch, including a full-service espresso bar with locally roasted coffee.

All benefits are subject to change.

LOCATION AND TRAVEL

This position is based in Louisville, Colorado and requires attendance in the office at least two days per week.   This position will also require approximately four to six weeks of travel to meet the needs of the role (exact amount of travel is subject to change and is based on annual needs).   

This travel policy may be amended or updated at any time, at the company’s discretion.  

WORKING HOURS

Natural Habitat Adventures’ standard office hours are Monday through Friday, 8:00 AM to 5:00 PM Mountain Time. We are also open on Saturdays from 8:00 AM to 3:00 PM, with select members of our guest-facing teams working on a rotating schedule. Additional hours may occasionally be required to meet business needs or individual goals.

DIVERSITY AND INCLUSION STATEMENT
Natural Habitat Adventures encourages and supports diversity in adventure travel, and we invite employees from all walks of life to journey with us. Even if you don’t have experience in the travel sector, we invite you to show us how you can help Nat Hab become an even stronger company. 

DISCLAIMER STATEMENT
This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.