Account Specialist

This is the base salary pay range that an applicant can expect to make upon hire.   Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus. 

Position Overview
The Account Specialist manages customer orders from inquiry to paid invoice, resolves errors in shipping and pricing as well as researching and resolving customer complaints and order issues.  Specialists partner with Account Management, internal plant, sales and transportation groups to maximize the sales and profitability of the customer base by offering World Class Customer Service within the business Group.  The Account Specialist works with sales as needed to assist in administration of marketing and sales programs.  

Successful Specialists:

• Prioritization skills: Ability to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment to ensure we are meeting the needs and demands of internal and external customers.
• Are a problem solver: Ability to apply independent judgment situations granting decisions and service customers, via phone, in a friendly and efficient manner. Ability to apply analytical, problem solving, and decision-making skills.
• Show ambition and collaborate: Ability to work both independently and on a team in a dynamic and fast-paced work environment
• Have project management experience within the construction industry

What You Bring to the Team:

• High School/Technical School Diploma with 5 years of experience in a customer-centric position OR a Bachelor's Degree with 1 year of experience in a customer-centric position
• Intermediate level of Microsoft Office
• Excellent written and verbal communication
• Strong attention to detail, organizational and prioritization skills

Please Keep in Mind

If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.

Benefits

Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.

Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.

Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program. This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company’s succession planning process. Johns Manville also offers soft and hard skills training facilitated by internal and external presenters. Our talent management team prioritizes the holistic growth of our workforce.

Diversity & Inclusion

Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities.

Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.