Account Manager, Southern EU (Madrid, Spain)

OLAPLEX, a category-defining leader in prestige hair care, continuously seeks talented individuals to join in our mission to transform foundational hair health and deliver great hair days today, tomorrow, and for years to come.

As the original bond builder, we are dedicated to fostering a culture that celebrates the bonds within our teams. OLAPLEX elevates individuals from all backgrounds with the belief that together we can unlock the full potential of science to extend the health, life, and beauty of hair for all.

The Account Manager is responsible for ensuring sales targets are met within the market through the execution of the Olaplex professional sales strategy as well as the building and maintaining of key relationships with distributors, partners and colleagues. The Sales Manager acts as a trusted advocate for the company's distribution customers and for distributor customers in Spain, Italy, Turkey, Portugal, Malta, and Greece.

Core Responsibilities: 

• Ensure monthly, quarterly and annual sales targets and other KPIs for the market are met
• Deliver best-in-class service and relationship building with customer principals, sales and education teams that result in disproportionate influence for the brand
• Build credible and collaborative working relationships with internal cross-functional/cross-channel colleagues
• Develop, execute and track joint business plans for the mutual growth of customers and the company
• Communicate consistently with salon distributor partners all matters relating to the management of their account, including promotional briefs, new product launches, in-salon/in-store merchandising, policy changes, terms and conditions, pricing, orders, credits & after sales support
• Regularly report on overall market activities and conditions as well as sales data and activities of customers
• Personally conduct strategy meetings and sales trainings both virtually and in person
• Proactively create, manage and ensure the accuracy of budgets and forecasts, identifying risks and opportunities and building contingency plans where necessary
• Visit key salons/pro stores to assess opportunities for improvement and report back to distributors and the company
• Identify any opportunities for improvement within distributor teams, procedures or processes and develop plans to address them collaboratively
• Assist distributors with the navigation of the company’s internal systems and processes
• Influence future professional initiatives and collaborations both at the brand and distributor level

• BSc/BA Hons degree or equivalent - 2:1 or better
• Minimum 5 years experience in account management 
• Professional Hair Care experience required  
• Fluency in Spanish or Italian
• Excellent communication skills and cross-cultural sensitivity
• Experience in managing complexity in a fast-paced environment
• Experience in managing a business with P&L accountability
• Proven to be effective and efficient in managing multiple stakeholders to deliver sales and growth

We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We are looking for someone who will bring all their expertise, learn, and grow with us.

• Competitive compensation 
• Work/Life Balance: Paid Holiday, Federal Holidays, and flexible work schedules
• Wellness: Company Contribution of 90% to employee’s BUPA Supplemental Health Insurance. 
• Employee Assistance Program through Telus Health
• Financial Well-being: Company contributes 8% of pensionable earnings to Pension Scheme
• Professional Development Reimbursement Program: Career development is as important to us as we know it is to you! 
• Our culture has an “attitude of gratitude” and a shared passion for our brand. Join our Bond Builder DEI committee to play a role celebrating DEI at OLAPLEX 
• Products: Twenty (20) free products per year, plus a friends and family discount

Our mission is to create a culture that celebrates our bonds by embracing, elevating, and empowering individuals from all backgrounds.

OLAPLEX is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.