Knowledge Center Content Administrator
Church Community Builder
1 week ago
Effectively extend knowledge to current customers, prospective customers, and associates through a self-service support strategy to drive satisfaction, efficiency, and cost savings.
Collaborate with product marketing, marketing team lead, and software design to ensure consistent voice, copy & UX/UI within the Knowledge Center.
Solicit feedback from Customer Success, Sales, and Product Management to improve and implement Knowledge Center tools and resources.
Effectively engage with customers in user groups, beta groups, and cases to gain additional insights and drive continuous and effective improvement efforts.
Manage the current knowledge management practices as well as design new knowledge distribution policies and drive effective utilization of new practices.