Customer Care Agent
Greater Denver Area
3 weeks ago
Providing guidance, assistance, coordination and follow up related to client questions and issues for our products, services, and partnerships.
Focusing on customer retention and advocacy by providing onboarding and adoption services.
Facilitating support services delivery through participation in email and telephone support rotations.
Utilizing remote assistance tools, documenting customer issues and solutions via internal case management system.
Collaborating in a team-based environment to give and receive insight to aid in customer inquiries.
Identifying internal workflow and process change opportunities and communicate those with leadership.