Customer Support Specialist
Adeptive Software Corporation
Greater Boulder Area
16 minutes ago
Our customer support specialists recognize that our customers are the key ingredient to our success and embrace the responsibility of assisting them with their support issues in a positive, energetic, and timely manner.
Our software enables the highly-specialized title and escrow industry accomplish an unparalleled level of automation and efficiency and as such requires unique support individuals. While everyone has good general skills, each has an area or two of specialization. For the person we are looking for – that area of specialty is escrow and accounting.
Adeptive support staff makes it easier for our customers to operate our software while respecting their time and unique needs. They are obsessed with problem-solving and efficiently resolving customer issues. They are highly empathetic – they understand the stress that is inherent in the title and escrow business, and are natural educators. While not responsible directly for technical support, our staff has a natural inclination for troubleshooting or understanding technical tools. They know that they are our most valuable feedback mechanism for improving the product and take that job seriously as well.