Web Development Support Specialist - Client Facing

Second Phase is a local web solutions company (awarded 3rd fastest growing company in Boulder County, 2x in last 3 yrs) in the hot B2B Ecommerce space. We are located in west Boulder with boulder creek, hiking and biking trails just outside our doors. 

Who we're looking for: a level 1-2 client facing Development Support professional with experience to assist our existing clients' support requests.  If you love software development but would prefer to be working with clients on real world problems vs in the back room just coding, this is your job. This person will need to have experience troubleshooting in a variety of coding languages (Java, Javascript, CSS, etc.), love problem solving, and have a desire to interact with customers to educate and inform, solve complex coding issues, and gather information for additional support.

Essential Duties/Responsibilities:

· Gather requirements and develop custom solutions using best practices in: HTML, CSS, Java, etc.

· Follow processes and timelines

· Serve as a partner with our customers in the capacity of Level 1-2 development support for our Ecommerce Flag Ship Product

·  Quickly become a product expert on the inner and outer workings of our Ecommerce software and associated tools.

· Analyze, escalate, educate and/or resolve client issues quickly 

· Document solutions in our knowledge base repository 

· Assist with special projects and scheduled maintenance work as needed

· Perform other advanced development duties as needed

Qualifications:

· Technical under graduate degree or equivalent experience or coding school

· Minimum of 1-2 years relevant work experience preferably in web development environment, or an equivalent role with hands on support in the software industry

· A strong understanding of the fundamentals of programming and web services

· Experience programming in Javascript, HTML, Java, JSP

· Exposure to Netbeans IDE,  is a plus

· Hands on Windows Server/ complete Webstack is a plus

· Ability to adopt to new technologies and frameworks

· Excellent problem solving, interpersonal, time management, and organization skills

· Ability to fluidly adjust to an ever changing environment with little advanced notice

· A strong work ethic, belief in teamwork, and desire to go the extra mile to assist our clients

Second Phase works hard to create an exciting flexible environment where our employees can grow with us without the risk of a startup (We have been around for 15 yrs). The office has plenty of free parking and is a 10 minutes walk along the creek to Pearl Street Mall. Come join us!

Since we are not paying relocation expenses our strong preference is local Front Range Colorado candidates.

Send resume to:  [email protected]