Training and Implementation Lead

| Greater Denver Area
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About OrthoFi

OrthoFi is a Denver-based startup that is revolutionizing the orthodontic industry with software solutions that give doctors the capability to start more patients per year and to offload time consuming front-office processes. Our patent-pending solution puts patients in control of their payment plans and makes costly treatments affordable to almost everyone. We also automate many of the orthodontic business processes to help orthodontists save time and money.  Founded by a dynamic combination of medical professionals, Wall Street veterans, and Fortune 500 executives, OrthoFi is revenue positive and poised to experience hyper-growth over the next five years.

In the OrthoFi community, members are valued for who they are, supported no matter where they are, and motivated to excel personally and professionally. People who join our community are self-starters and love a challenge! We’re looking for passion-driven, dynamic individuals that are excited about a fast-paced and fun environment. As a team, we enjoy the opportunity to make an impact on our customer’s lives and within our team.

 

About the Role

The Training & Implementation Lead will be responsible for rolling out OrthoFi products and services to orthodontic practices nationwide, and for partnering with orthodontists and staff to ensure they are successful. Typical implementations include several weeks of remote system training and setup from our office in Downtown Denver and a few days of onsite training/coaching at an orthodontic practice, followed by a period of post implementation support. This position is also responsible for working closely with the Training Development team to conduct continuous improvement of training materials and formats based on customer feedback, and Implementation and Customer Satisfaction Surveys. For those who are able to do so independently and with high productivity, there is also the opportunity to work from home some days as well.

Desired Skills and Experience

  • Bachelor’s degree required

  • 2-4 years of client-facing training experience for non-tangible goods such as software/service/processes strongly desired

  • Experience with remote end-user training is preferred

  • Excellent communication skills to effectively interact in person, by phone or email is required

  • Excellent presentation skills, professionalism, and poise is a must

  • Excellent work planning and analytical skills is a must

  • A demonstrated ability to work successfully as part of a team and assist others is strongly desired

  • Willingness to travel ~80% of the time (2-3 days every week)

  • Aptitude for building quick rapport and trust among others quickly

  • Prior startup experience desired, but not required

  • A strong desire to work in a challenging, fast-paced environment is a must

 

Perks

  • Nurturing and supportive culture

  • Unlimited PTO

  • On-site gym

  • Company breakfast once a month

  • Monthly team building activities

  • Company and team outings

  • Meditation sessions and wellness initiatives

  • Peer-to-peer recognition program

  • Casual dress atmosphere

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Location

Fun fact! Our building used to be a manufacturing facility for Ford Model T cars. We're conveniently located at I25 and Broadway.

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