Trainer

| Greater Denver Area
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Starting a new job can be daunting! There are so many new tools and processes to absorb, not to mention all the industry lingo! At OpenTable, we recognize how important it for employees to not only learn the procedural aspects of a new job, but to also appreciate the scope and impact of the role before they can really help our customers. That's why we're looking for a trainer to help new (and existing) employees master the skills they need, and who will help drive amazing customer experiences.

 

We're not looking for just any trainer though - our ideal candidate will also need to motivate and inspire audiences to be the best that they can be, engage participants, make them laugh, and help them have fun learning. Our trainer will also ensure employees are aware of new releases and changes, as well as help identify areas of opportunity for additional training on existing products and services.

Responsibilities include:

  • Development and delivery of a wide array of training, from new hire to continuing education, for a variety of audiences, from entry-level agents to the CS Director.
  • Keeping accurate records for each training class.
  • Evaluating individual training needs and working with the agents to address them.
  • Maintaining knowledge of the latest curriculum.
  • Supporting Supervisors by assisting with coaching and performance management as needed.
  • Partnering with QAX to identify any knowledge gaps and pinpoint retraining/coaching needs
  • Participation in the interview process to make sure we fill every role with the best talent possible.

Qualified candidates:

  • Enjoy delivering amazing training experiences, and have a proven track record of success (a minimum of 1 year).
  • Are leaders who know how to engage and manage classes
  • Know their way around Windows, Mac OS X, Microsoft Office, and Google Docs. Bonus points for experience with Learning Management Systems and tools
  • Understand basic computer and home networking terminology (operating systems, browsers, routers, modems, etc). Bonus points for experience with OpenTable systems and products.
  • Comfortably deliver (and accept) open and honest feedback, with an eye towards ongoing improvements
  • Not only recognize gaps in curriculum, but also confidently suggest ways those gaps can be bridged.
  • Display exceptional presentation skills.
  • Exhibit strong organizational skills with attention to detail.

 

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Location

1700 Lincoln Street , Denver, CO

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