*This position can be filled in either San Francisco, CA or Denver, CO.

Tier II Technical Support Representative

As one of our OpenTable Technical Support Tier 2 Representatives, you're the resident expert and coach for many of our popular products. You're consumed by ensuring our customers have properly working systems, and to do that must have the ability to install, maintain and troubleshoot OpenTable hardware and software, as well as interface our products with other systems. You must be able to multitask across systems and applications, analyze and resolve a variety of complex technical issues and comfortably navigate a Mac or PC environment. You will need to comfortably interface with multiple organizations throughout our company, and succinctly explain concerns when escalating assistance from those partners. You are an OpenTable emissary, not only able to help fix technical issues, but ensure each customer you help feels that their business and concern will receive your full focus and commitment to follow through to the fastest resolution of their concern. Bottom line, you genuinely want everyone you engage with for OpenTable to have an incredible customer experience!

Key Qualifications

• 2+ Years of professional troubleshooting experience
• Proven technical ability in solving problems with both hardware and software. Experience in several of the following areas: Networking (IP, routers/firewalls), SQL, mySQL/Postgres/relational databases, HTML, Win/iOS, Salesforce, JIRA.
• Experience working in a client support role
• Excellent verbal and written communication skills
• Ability to effectively prioritize workloads; time management a must
• You are friendly, empathetic, and passionate about delivering amazing customer success. You are equally motivated to finding the best solution for a technical issue as you are about ensuring each customer feels special and knows that OpenTable cares.
• Availability to attend (up to) approximately three weeks of required training
• Flexibility to work between the hours of 7:00am PST and 8:00pm PST, including weekends. Ability to be flexible with the amount of hours of work depending on business needs.
• Technical degree(s) and/or certification(s) preferred

About OpenTable:

OpenTable, part of The Priceline Group (NASDAQ: PCLN), is the world's leading provider of online restaurant reservations, seating more than 16 million diners per month via online bookings across approximately 40,000+ restaurants.

Since its inception in 1998, OpenTable has seated more than 1 Billion diners around the world. The Company is headquartered in San Francisco, California, and the OpenTable service is available throughout the United States, as well as in Canada, Germany, Japan, Mexico, and the UK.