You are a Telecom Support Specialist searching for a company who will value your commitment to telecom excellence. You bring to the table a strong foundation of telecom support engineering and operations background but are looking for an opportunity to develop your skills at company that can provide mentorship and access to a highly intelligent team of professionals. The Telecom Support Engineer will join a fast paced team, responsible for the installation, support and maintenance of Webroot’s telecom infrastructure across numerous offices around the world.  You aren’t afraid of a challenge, and this position will provide you with an engaging opportunity to team up with other divisions with the goal of driving the greatest possible efficiencies across Webroot’s corporate telecommunication systems.  As with any great challenge, there comes great reward as your technical chops will continue to grow and develop. This team puts a high value on building up its talent base internally. If you are looking for a company that will invest time into helping you achieve your goals, apply today!

The Telecom Support Engineer will have at least 3 years of experience in a professional, hands-on technical support role specifically with Avaya systems. You should have a demonstrable ability to evaluate and review architecture and new technologies and make recommendations on vendor contracts and software as well as have excellent customer service and communication skills.

Responsibilities include but not limited to: 

• Serve as primary support contact for 600+ H.323 Avaya nodes throughout Webroot’s global infrastructure
• Support Telecom Architecture for 24/7/365 Call Center
• Create appropriate network design, process and procedure documentation
• Maintain relationships with network carriers and hardware manufacturers. 
• Actively manage support ticket  queue including appropriate updates
• Maintain local hardware inventory

Skills required but not limited to:

• In-depth knowledge of VoIP; experience with Avaya VoIP Products
• In-depth knowledge and implementation skills of next generation communications such as SIP-VoIP/Digital Voice 
• In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization
• Capable of project managing complex technical projects, and communicating status to stakeholders, internal customers and leadership 
• Solid experience with networking protocols and components within a corporate WAN
• Excellent interpersonal and customer service skills