Who is Return Path?
Return Path is the expert in deliverability. Every day, our customers trust our data and insights to help them optimize their email marketing. Partnered with best-in-class email service providers, we help marketers take their email programs to the next level by driving more response and increasing revenue.

At Return Path, we know email.

Through the Return Path Data Exchange, we've brought together the world's most comprehensive source of data from the email ecosystem. We partner with more than 70 providers of mailbox and security solutions, covering 2.5 billion inboxes-approximately 70 percent of the worldwide total. Also feeding into this data platform is our consumer network of more than 2 million consumers, delivering unparalleled insight into user behavior, brand affinity, and consumer preferences.

Once you're an employee here, this is a place where you'll be challenged, inspired, rewarded, and transformed.
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The Impact You'll Have at Return Path
Technical Support Leads (Email Deliverability Experts) are world class email problem solvers who know their way around server logs, config files and spam filters. They've got sender reputation down and have often traveled the path to inbox placement. They thrive on leveraging their keen analytical skills to interpret data from a very logical, systematic perspective. Their natural curiosity and attention to detail enables them to find the needle in the haystack. Technical Support Leads live to delight clients with fast, powerful, accurate recommendations to tackle their trickiest email challenges by:

• Performing root cause analysis to fast track inbox placement.
• Providing problem recognition, definition, analysis and resolution recommendations tailored to a client's unique environment and business drivers.
• Collaborating cross-functionally in pursuit of problem resolution.
• Mentoring new hires, account managers and junior support team members.
• Delivering email intelligence to internal teams and contributing to industry forums, blogs, trade groups.
• Leveraging data from client investigations to drive product development.
• Collaborating with the Receiver Team, where ISP negotiation/mitigation is required.
• Innovating root cause analysis and contributing to new product planning.

What does it take to be successful in this role?

• Excellent verbal and written communication skills.
• Innate desire and ability to WOW clients with solutions.
• An insatiable natural curiosity and collaborative disposition.
• 5+ years' experience in similar Tier 2 support positions serving business customers with enterprise applications.
• Extremely strong creative troubleshooting and analytic skills.
• Deliverability expertise including SMTP and authentication protocols, IP and domain reputation drivers, root cause analysis, ISP AUPs, spam filtering methodology, privacy considerations and log analysis.
• Email strategy expertise including best practices, segmentation, permission practices, CAN-SPAM and other legislation, engagement and response drivers.
• Ability to troubleshoot complex customer issues leveraging the Return Path software along with proprietary and external data sources.
• Initiative to work independently with little supervision and to seek assistance proactively as needed to reach the goals of the department.
• Proven ability to interact with executives within customer organizations in a professional, credible manner.
• Ability to translate technical concepts for non-technical teams and clients.
• Flexibility with changing priorities in a fast-paced environment.
• Drive to identify and recommend suggestions for improvement in the department's processes and goals.
• Comfort operating in a global support organization.

In addition to the above, you must be a good fit at Return Path. To be successful here, you must demonstrate Personal/Professional Growth, Professionalism, Execution, and Strategic Thinking; have a Positive Impact and a great sense of humor.

People First
At Return Path, we are building an extraordinary company that helps people and businesses communicate more reliably, effectively, and securely. We put people first, do the right thing, and succeed together.

We have a strong belief that our people are the most important part of our business. We incorporate this philosophy into our practices and we live it every day. This means we have generous traditional benefits and take a lot of time to focus on quality management and leadership development. We also strive to ensure each person in the company is in the right job, knows how his or her job contributes to the overall company mission, and has a clear sense of career growth and direction. We have great employee retention over the years because people love coming to work here and really feel like they're part of something special.

Do the right thing

The Return Path experience is a two-way exchange. We expect you to give us your best every day, and you can expect the same from us. In exchange for your talent, your energy, and your unique contributions, we will strive to give you what you need to live a balanced, healthy life. This means more than competitive pay and benefits-it means offering the freedom and flexibility to create your ideal experience inside and outside the office.

For more information visit www.returnpath.com

Return Path is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.