Founded by a passionate team of international entrepreneurs, Trustpilot exists today to deliver top notch customer experiences via our community driven review platform. We help companies proactively collect reviews and get real insight straight from the people who matter most, their customers.

Originally founded in Denmark, Trustpilot has customers in 65 countries and counting, developing strong positions in Scandinavia, the US, the UK, Australia, France, Germany and the Netherlands. With offices in Copenhagen, New York, London, Berlin, Melbourne and Denver, CO, Trustpilot’s 450+ employees represent 40 different nationalities.

Technical Support Agent at Trustpilot

Trustpilot is an online community helping consumers choose with confidence, enabling companies to grow their business. A new review is written through Trustpilot every five seconds, and each month reviews are displayed over 1 billion times with our widgets and website. Our mission is to ensure that consumers around the world make informed buying choices by learning from each other’s experiences.

Your Mission:

The Technical Support Agent is the second touch point of contact for customers when they have issues with Trustpilot services. The Technical Support Agent will provide support using phone, e-mail and relevant web based tools to solve customer issues with Trustpilot services.

The Role:

This individual is tasked to provide second level support to our customers by all available support channels such as phone, email, and other various communication platforms. You will work closely with sales and account managers to build working relationships and continue knowledge sharing. The support team is often the most common way our customers interact with us, so it is important to provide top class support with an ability to smile “through the phone.”

  • Provide technical support to our customers by phone, email and chat to help them use our services. Your communication will enable our customers to understand the potential of our technology and what is required to implement it.
  • Help our customers solve any technical issues that are preventing them from setting up / using our services. You’ll be helping to solve different types of technical issues that are preventing customers from using our more advanced services (API’s, Unique links and Widgets).
  • Build and maintain “best practices” and self-service guides enabling customers to solve their own issues.
  • Answer incoming queries from customers and colleagues.

Your Profile:

  • 1-3 years in customer support within technology or digital marketing verticals.
  • A 4-year college degree.
  • Excellent writing and communication skills.
  • Basic understanding of e-commerce and social media.
  • Experience with HTML/CSS, JavaScript and/or Networking concepts.
  • Strong time management skills.
  • Ability to independently stay organized under a large workload.
  • Ability to communicate politely in all possible situations.
  • Takes pride in providing a high level of service and delivering a consistent performance.
  • Thrive in a high paced performance-oriented environment.
  • Ability to profile light training on high-level technical concepts.

We don’t care if you are extremely outgoing or perceived as an introvert. What is important is that you are a doer, you will pick up the phone when a customer calls and just can’t stand to have “tickets” in the queue. You are quick to follow through, and take pride in ensuring that your/our users receive quick and solid answers to their questions.

Bonus:

  • Phone support training.
  • Experience with Zendesk.
  • API Knowledge/Experience
  • Fluent in multiple languages.

We Offer:

  • A key part of an exciting international growth journey
  • Great colleagues and a social working environment
  • Competitive salary
  • Stock Options
  • Full benefits & 401k
  • Paid family leave
  • Commuter benefits
  • Free lunch Friday and bagel Mondays
  • Snacks, ping pong, foosball, darts, etc.

About Trustpilot

Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Launched in 2007, Trustpilot has seen demand for its service rapidly increase, now providing over 140,000 businesses with TrustScores based on more than 22 million reviews. Trustpilot operates in 65 countries, with offices in the UK, US, Denmark, Germany and Australia. Enabling businesses to engage with customers directly, Trustpilot invites shoppers to provide reviews of their experiences, allowing for a more open conversation about business improvements based on personal feedback.

Company Reviews

I was lucky enough to be relocated from NYC to Denver to help launch Trustpilot's second US office (6th global office) and it was the best decision I ever made. I've been with Trustpilot for over three years, and while I love and miss my NYC team, the caliber of talent we've brought on board in Denver has been nothing short of amazing. I've already made so many incredible friends, both in and out of Trustpilot. We were in a WeWork space in LoHi with a bunch of other great companies, and we just moved to a new office in RiNo. I can't WAIT to explore all the awesome restaurants in this area, especially when we get into that epic Denver summer. Working at Trustpilot is truly a joy, and getting to do it here in Denver, with a view of the Rocky Mountains from my standing desk, is something I'm grateful for every day.
Madeleine Laplanche
Senior Account Executive
at Trustpilot
You know they say time flies when you're having fun and nothing could be truer about my last 8 months at Trustpilot. The time has flown by because I never feel like I'm just coming to work. Everyday I feel like I'm learning, growing, and creating a strong future for myself, all while working alongside my friends and teammates. Coming to Trustpilot has been one of the best decisions I've made, and I'm truly excited for the future of the company and what we will build together.
Jillian Sternberg
Strategic Account Development Representative
at Trustpilot
Find more startup and tech jobs in Boulder and Denver
Loading...
Apply Now
Why work with us
Follow us on Instagram! @Trustpilot_Jobs Trustpilot is on a global mission of expansion to create trust and transparency within the online shopping experience. Founded in Denmark in 2008, we have six offices globally, including our newest location in Denver. With an "in it to win it" mentality, employees enjoy a collaborative environment that fosters professional development and growth.
Culture
Passionate about our mission to dominate the e-commerce review space, we work hard to play hard; enjoying the company of our peers and fun office perks! We are big fans of team and office-wide outings, cultural clubs, sports leagues and international presidents club vacations with our CEO, Peter.
Perks & Benefits
Full health benefits, Commuter Benefits, 401k and Equity Program
President's Club with Opportunities to Visit Other Offices
Ongoing Training and Development Across Departments
Catered lunches, free beer, and snacks
Internal Promotion Track
Happy Hours and Office Events
Volunteer Opportunities

Oh no!

You're fresh out of job post slots.

Upgrade your planmanage current jobs

Create an account

Let startups find you

Create a profile and upload your resume today.

Saved Jobs
Job Saved
Find your saved jobs by scrolling over this star

Oh no!

You're fresh out of job post slots.