We are looking for a talented Systems Engineer to help us advance our suite of SaaS products. This is a great opportunity for someone who is looking to use his or her expertise in systems, network and operations as a member of a dynamic team that designs, develops, tests, and maintains the infrastructure for our products. We are looking for system engineers that can focus on improving availability and performance within our products.  We hire talented, motivated people and hand them big problems to solve.

Responsibilities

DevOps

• Work with development teams to improve delivery and availability for platforms and infrastructure design and deployment.
• Help develop strategies for zero downtime deployments and patching.
• Develop and advocate for operations best practices, standards and processes across all environments
• Work with teams to identify bottlenecks and opportunities for improvement in the deployment and build processes.
• Implement, maintain and improve shared infrastructure (log collection, configuration management, metric collection platform)
• Continuously identify opportunities to automate tasks and maintain operational tools
• Work with development teams to ensure monitoring & alert configurations to detect, triage and resolve issues quickly.
• Work with development teams to ensure best practices for disaster recovery and backups are implemented.
• Troubleshoot and resolve issues escalated by internal customers, external partners, critical systems, including implementing and deploying emergency hot fixes
• The position will require support outside of standard business hours to complete system upgrades, application deployments and provide support for emergencies and outages

Database Management

• Database trouble-shooting and performance tuning
• Develop tools, scripts, and queries to automate the validation of data
• Improve database designs for performance, scalability, and disaster recovery across multiple datacenters and platforms.
• Actively monitor the performance and stability of all the production databases infrastructure, using your analytical skills to anticipate future problems and resolve them effectively.
• Develop best practices for automating database deployments to product development environments.

Release & Change Management

• Develop best practices for tracking and communicating deployment changes through the environments.
• Help co-ordinate deployment activities that require manual activities
• Develop best practices for tracking and communicating manual changes outside of development pipeline changes.

Knowledge, Skills and Experience

• Bachelor's degree in Computer Science or related discipline or equivalent work experience
• 5+ years of experience in a systems administration role including experience with UNIX/LINUX administration.
• Familiarity with build and release automation, dependency management.
• Experience with Cloud Computing platforms (e.g. Amazon AWS, Microsoft Azure, OpenStack, Google Compute or App Engine, Hadoop, etc.)
• Experience with infrastructure automation and container frameworks (Docker, Puppet, Chef, Terraform, Cloudformation)
• Perl, Python, Ruby or other scripting language experience
• SQL and NoSQL databases
• Solid understanding of network routing and subnetting.
• Experience with datacenter networking
• Solid understanding of Continuous Integration, Delivery and Deployment practices
• In-depth experience operating a 24x7 production environment.
• Ability to quickly triage problems under pressure, determine root cause and drive resolution
• Desire to learn and continually improve self and others through knowledge sharing.
• Experience working in Agile teams and project teams.
• Experience with Jenkins.