System Engineer
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System Engineer
Location: Englewood, CO
Department: Engineering
Job Number: CH-3360
Purpose of Position:
Assist in the deployment and support of solutions developed for Zayo’s Cloud Service offerings by performing the following duties:
Essential Duties/Responsibilities:
- Develop and maintain image distribution for Zayo Cloud standard OS builds
- Able to articulate and share area of expertise to customers
- Work as a member of the systems engineering team providing installation, configuration and Level 3 support for Zayo’s managed hosting and cloud services
- Assist with design of complex customer environments
- Document technical problems, resolutions, and processes for assigned tasks and projects
- Research new products and assist with design and implementation of products in support of the managed hosting and cloud platforms
- Develop and conduct training for Tier II and systems engineers to further develop the expertise of the staff
- Required to be a part of an on-call rotation, and will occasionally be responsible for after-hours maintenance work
Other Duties/Responsibilities:
Knowledge, Skills and Abilities Required
- Knowledge and experience with Linux or other Unix based operating systems
- Knowledge of full breadth of Microsoft products
- Knowledge and experience with VMWare 4.x,5.x, 6.x and higher including clustering and HA
- Understanding of Microsoft suite of products including Windows Server 2008/2012, SQL Server 2008/2012 and Active Directory installation and support
- Familiar with Windows & Linux scripting technologies
- Understanding of IIS and associated troubleshooting techniques
- Experience with building a clustered system either in Windows or Linux
- Microsoft SQL experience a plus
- Exhibit strong organizational, analytical, multi-tasking, and prioritization skills
- Advanced server hardware and OS troubleshooting skills
- Solid understanding of networking technologies
- Ability to learn quickly and apply new knowledge and skills immediately
- Trustworthy with ability to lead; work honestly with little or no supervision
- Must be willing to engage with customer directly via phone, email & ticket on high impact Tier 3 support & break/fix requests
- Strong written and verbal communication skills
- Ability to handle multiple priorities and meet aggressive deadlines
- Can work alone and be a self-starter
Experience:
- 5+ years Linux/Unix installation/configuration/troubleshooting experience
- 5+ years of experience with one or more hypervisor technologies such as VMware, Windows Hyper-V or XenServer
- 5+ years Microsoft Windows installation/configuration/troubleshooting experience including MS SQL and MS Clustering
- 5+ years with Microsoft Active Directory or other LDAP implementation
- 5+ years of experience with one or more SAN and NAS technologies
Preferred Education and Experience:
- B.S. Degree in Computer Science, Computer or Electrical Engineering
- Current MCSE Certification
- 5+ years of industry experience
- Prior experience in web hosting environments
Working Conditions
- Most work is done in an area where normal data center noise is present.
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