Strategy Consultant- Customer Success

| Greater Boulder Area
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 Dept: Customer Success | Reports to: Director of Consulting Services | Location: Boulder, CO

At their core, the Kapost Consultant is a coach. Their primary responsibility is to provide strategy and process  guidance to prospective and current Kapost customers to optimize their content operation, including the following:

  • Building relationships with executive sponsor(s)

    • Learn their business’ priorities, strategic initiatives, and content operation goals

    • Gain their buy-in  to our value prop and vision as an MOS

    • Align with them on their Vision

    • Understanding of their current state, pain points, challenges

    • Collaborate on a plan and execute on plan to build a content operation

  • Being prescriptive (save the customer from themselves)

  • Driving change within the organization

  • Supporting individuals and teams in their transformation effort


This is a role for an experienced, driven and empathetic individual who wants to be part of growing and delivering services with a broad spectrum of customers.

The ideal candidate will have:

  • Enterprise customer experience

  • Background in front of the room facilitation

  • Understanding of transformation and change management

  • Knowledge of what it takes to build strong, trusting relationships with customers -- and with the Kapost Customer Success, Sales, Product, and Marketing teams


Key Responsibilities:

  • Facilitation and management of Consulting engagements

  • Establish a trusted advisor relationship that works to ensure customer’s overall satisfaction with our services

  • Work closely with the Implementation Managers (IMs) and Customer Success Managers (CSMs) to identify opportunities for support of people/process change to drive product adoption

  • Work with Director of Consulting Services to develop, improve and expand offerings

  • Manage C-level/executive, mid-level, and project relationships among a diverse set of customers

  • Develop complete understanding of the Kapost platform, offerings and story

  • Be comfortable and capable of giving and receiving feedback

  • Ability to travel up to 75%

  • Kapost Culture


Requirements/Skills:

  • Strategic consultant with experience in transformation implementations and/or change management

  • Teamwork skills a must, ability to collaborate and manage internal and external resources

  • Proven time management skills in an environment where you may be managing several customer engagements simultaneously

  • Excellent verbal, written, and interpersonal communication skills

  • Ability to think and act strategically

  • Experienced in facilitation

  • Must be a quick learner, self-starter, and have the ability to work with minimal supervision in a fast-paced environment

  • Four year university/college degree required

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Location

2010 14th Street , Boulder, CO 80302

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