The Sr. Manager of IT Operations will be responsible for managing the technology enablement and infrastructure of the company and providing direction and mentorship to our IT Operations Engineers. Responsibilities will include oversight of a heterogenous end user environment consisting of Mac, Windows and Linux end users. The Sr. Manager of IT Operations will also manage corporate communications including VoIP, teleconferencing, VPN, and secure distributed networking to ensure efficient, seamless and scalable operations throughout a distributed location environment.

This position requires past hands-on experience, and the humility to still do what needs to be done and lead by example.  We are looking for someone with strategic experience designing robust solutions that scale, a penchant for solving tough technical problems, dedication to ensuring high-availability and a natural ability to fit into our dynamic, fast-paced culture.  This person will help take IT Operations from being reactive to being the proactive technology leaders across SendGrid’s technology ecosystem.  

What you’ll do

• Manage SendGrid’s IT Operations team, including goal-setting, prioritization, maintaining team budget and project management  (Agile/Kanban experience preferred)
• Be a key leader in defining and delivering on SendGrid’s longer-term technology infrastructure strategy, with a strong emphasis on security and scalability
• Configuration, deployment and desktop support of Mac OS X, Windows and Linux systems
• Administration of corporate IT servers and infrastructure
• Acquire and configure desktop machines and infrastructure equipment
• Train end-users on best practices, new software and policies
• Spearhead IT projects and oversee their completion & success
• Setup and maintain remote office infrastructures including network and phone systems
• Some travel will be required

About you

• 5+ years of people management
• 7+ years of overall IT experience
• Ability to recognize the right tool for the right situation/problem, equal weighting of both commercial and open-source solutions
• The ability to take initiative, solve problems, make big decisions, take risks and communicate effectively
• Experience working with Google Apps, Cisco Meraki, Cloud management, et al.
• Strong documentation ethic – capable of maintaining and authoring internal procedure & policies
• Ability to thrive in a fast-paced startup environment while maintaining awareness of the larger organization
• Excellent communication skills, capable of explaining highly technical problems in "plain" English
• Ability to lift 50+ lbs computer equipment and hardware as needed
• Previous work experience in a late stage start-up/quickly scaling business is a plus
• Ability to perform well and keep the team motivated under-pressure and tight timelines
• Ability and willingness to travel up to 20%