Sr. Director of Technical Operations

| Greater Denver Area
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The Sr. Director of Technical Operations is responsible for developing, managing, and evolving SaaS-based cloud services functions to ensure technical and operational success. This role develops processes to manage operations, assists in the development of software deployment processes, and manages operations staff.  While this is a management role, the opportunity to stay hands on is available.  This Director will be responsible for maintaining and improving SendGrid’s cloud-based infrastructure, and will oversee a team that works closely and collaboratively with several product engineering teams.

What You’ll Do

  • Lead, coach, and mentor a team of Systems Administrators, DevOps Engineers, Site Reliability Engineers and DBAs that support SendGrid’s cloud applications and services
  • Direct all activities associated with infrastructure performance and reliability including capacity planning, trends, and application performance
  • Monitor and model system stability, performance, and throughput
  • Design infrastructure for high reliability and availability
  • Build strategic and tactical plans for continued improvement of cloud architecture and operations
  • Automate the deployment and maintenance of cloud platform technologies
  • Collaborate with information security personnel to refine and implement core enterprise security strategy

About You

  • 8+ years of technology leadership experience
  • 6+ years architecting cloud-based infrastructure
  • 10+ years of relevant technical experience working in large scale production operations preferably with SaaS or other XaaS models
  • Experience setting strategy and allocating resources in support of Self-hosted/Cloud Hybrid based software solutions
  • Demonstrated track record of developing stable, reliable environments that ensure performance and uptime
  • Strong understanding of networking for distributed computing environments
  • Experience with large-scale SaaS continuous integration and continuous deployment environments
  • Comfortable deploying and supporting modern open source based platform software
  • Experience deploying and configuring monitoring and trending software and services
  • Familiarity with interpreted languages (Python, Ruby, Perl, shell)
  • Practical experience deploying and maintaining configuration management systems (Puppet, Chef, cfengine, etc).
  • An understanding of relational and NoSQL database systems (MySQL, DynamoDB, CouchDB, Cassandra or Hadoop)
  • Ability to effectively prioritize your team's workload and shift attention with changing priorities.
  • Operations experience in a customer production environment
  • Familiarity with information security best practices
  • Experience working within an agile development environment
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Location

1801 California St, Denver, CO 80202

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