• Implement, optimize, and expand the newly formed Community strategy and tactics that span both marketing and support related goals and objectives. Work with cross-functional teams to outline integration points and identify areas of opportunities to increase engagement and customer success. 
• Act as the Community Ambassador to ensure Community members are satisfied with the content within the community, that there is timely, relevant, and accurate responses to questions and nurture relationships online with key members. 
• Work with our Marketing Technology team to manage the platform roadmap and outline how features and functionality are needed to execute the strategy. 
• Work with other Community Managers to define and implement a governance model to effectively manage space owners, moderators, and member participation. 
• Manage the moderation and monitoring of all Community content according to the Terms of Use and Governance policy, liaising with the Legal and Trade Compliance team where required. 
• Develop, implement and analyze effective community success metrics. Implement tactics to optimize the results to meet the Community goals and objectives. 
• Develop a communications plan and build Community participation, moderation, and space ownership from key subject matter experts. 
• Monitor trends in online community tools and applications. 
• Collateral project management including meeting project schedules, deadlines, gaining approvals, and meeting established budget requirements. 
• Engage and build relationships with new audiences, including the developer community. 
• Bring ideas on how to extend the Community experience from the Forums to events, social, and beyond.

Requirements: 

• A minimum of 7 years of experience with community development and/or influence marketing. 
• 20-30% travel required. 
• Excellent verbal and written communication skills; especially presentation skills and experience with or knowledge of NetApp products a plus. 
• Previous experience in online/social media marketing and/or customer service (1-2 years preferable in a high tech environment). 
• Proficient with online social networking tools LinkedIn, Twitter, Facebook, YouTube and blogs. 
• Experience with global strategy and planning of community programs. 
• Experience in managing the day-to-day activities of multiple social campaigns including managing assets across multiple social networks. 
• Prior experience creating weekly and monthly reports on Community activities. 
• Ability to manage multiple tasks in a deadline driven environment. 
• Effectively prioritize and execute multiple tasks in a team oriented collaborative environment. 
• Solid understanding of the Internet, Internet technologies and Web-based content publishing, HTML, production, and Design/UI issues.

Education & Experience: 

• A minimum of 8 years of experience is required; 9 to 11 years of experience is preferred. 
• A Bachelor of Arts or Sciences Degree required, or equivalent experience. 
• Demonstrated ability to manage multiple projects is required.