Position Summary

You must be a services-oriented individual able to communicate and relate to clients at all levels.  You must enjoy managing projects, with the ability to handle multiple projects concurrently.  You must be detail-oriented, organized and a problem solver.  

You must be enthusiastic and passionate about representing the client and their needs to internal stakeholders with the company’s goals in mind.

Responsibilities

• Develop and maintain positive relationships with new and existing customers
• Plan, develop and manage client projects including scope, budget and delivery
• Set and manage client expectations to maintain health of the account
• Draft technical document for clients and internal stakeholders to ensure that all requirements have been captured and understood appropriately
• Work with other internal departments, as needed, to ensure correct execution of client needs and requirements
• Act as frontline contact to clients for any troubleshooting situations
• Create case studies with clear analytics showing ROI
• Meet/Exceed expectations on client renewal rate
• Be an expert and personable resource for each client
• Track project hours for P&L purposes
• Contribute to user acceptance testing

Requirements

• Bachelor’s degree
• 5+ years of experience in client services or account management
• Project management experience
• Social media expertise is a plus
• HTML and CSS skills ideal
• Technical documentation skills and aptitude
• Must be passionate and have pride in providing high quality service to clients
• Must be highly organized and be able to multi-task on a regular basis
• Travel as needed
• Effective communication skills, both written and verbal
• Flexible work schedule
• Track-record of forging strong relationships with Fortune 1000 brands and digital agencies a plus
• Right attitude to appreciate and participate in a collaborative environment