At CaptainU, we’re building the largest youth and college sports network online. We’re a bootstrapped and profitable startup and our apps are used by millions of high school athletes, college coaches, events, and high school coaches. 

We’re data and results-driven and we value the creativity and skillset of every individual while offering each member of our team opportunities to influence strategic decisions, work directly with C-level management, and enjoy a flexible, supportive work-life balance. You can learn more about us at http://learn.captainu.com/about.

We're adding a driven Customer Service member to our team. This role combines aspects of customer service, marketing, and community management.

Your role is a central part of our strategy: interact with our customers and help them get the most out of our tools. Here's what you'll do most of the time:

- Respond to 75-100 customer support emails per day

- Have 20-40 phone consultations with customers per week

- Identify areas where customers aren’t getting as much out of our products as they should

- Test and implement ways to help paying customers get more out of our products

- Test and implement ways to help non-paying customers understand the value in our products

Here are some indicators that this might be a great opportunity for you:

- You're a people person and love interacting with customers by email, phone, and chat

- You’re self-driven and able to execute with minimal supervision

- You're very comfortable learning new technology

- You have a positive attitude and are willing to constantly be learning

- You’re comfortable working with both satisfied and dissatisfied customers

- You're very good at writing, educating people, and making complicated things simple

Here's what we'd like to see from you:

- A bachelor’s degree is required

- 2-5 years of customer service experience

- An ability to quickly learn new technology and explain it to others

- Excellent writing skills

- Great phone skills

What you get:

- A flexible work environment

- A voice in strategic decisions

- An awesome team of colleagues

- Excellent benefits

Our reading list says a lot about how we think:

- Nudge -- how people really make decisions

- Rework -- how to run a great company

- Lean Startup -- how to build products that customers love