Small Business Specialist - Denver

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Small Business Specialist

Who is Xero?

We’re one of the fastest growing SaaS companies in the world. We are the leader in beautiful small business accounting and productivity software – complete with payroll, inventory and more. And we combine the dynamic pace of a startup with the security of $375M in funding. We’re ranked No. 1 by Forbes as the World's Most Innovative Growth Company for both 2014 and 2015.

We offer a competitive salary, shares in the company and a great office in Denver with a view of the Rockies.

Are you a top performing sales or customer success professional looking to move into the future with a leading global SaaS company?

The Opportunity

We're looking for a talented Small Business Specialist to drive the education and on boarding of Xero's prospective customers via inbound sales calls, online inquires and support tickets to convert trial users to paying Xero customers.

You'll play a pivotal role in the rapid growth of Xero, driving the adoption of Xero across the dynamic small business marketplace in the US.

What you’ll do

- Articulate the Xero value proposition in an industry context, demonstrating the need for Xero as a solution for their accounting and business needs- Respond to all inquiries in a timely manner via phone and email from potential Xero customers
- Qualify Direct customer leads by following the Xero Sales Process
- Record all activity and follow up within Salesforce
- Drive attendance to Xero led events and ensure rapid follow up
- Ensure your Xero product knowledge is up to date at all times
- Foster and Build genuine relationships of trust and loyalty between Customers and Xero
- Work independently, as well as in a team environment
- Effectively cope with change and ambiguity while being very adaptable to stay on task
- Have a strong desire to be the top performer, a leader in closing sales and resourceful in meeting goals

It’s time to introduce yourself

Now that we’ve caught your attention, it’s time to catch ours. Please send us your resume and a link to your portfolio if you:

Love fostering beautiful relationships by articulating the how Xero makes lives easier.

Show your passion for the human side of business through cultivating a deep understanding of the needs and aspirations of the people you serve.

Seek the challenge of complex problems, crazy-smart collaborators and a fast-paced work environment.

Champion sales thinking by bringing a unique point of view while inspiring impeccable quality from others.

Take ownership by driving meaningful change and delivering results with passion and purpose.

At a minimum, you should have:

  • Minimum of 2 years experience in sales, account management or customer success
  • Basic knowledge of accounting needs in regards to small business daily transactions (this is a plus, but the basics can be taught)
  • Relentless desire to make a difference
  • A passion for the internet and cool emerging technologies
  • A keen attention to detail and follow-up
  • Excellent written and oral communication
  • Stellar time management
  • Enthusiasm for setting small businesses up for success
  • Experience working in a CRM, daily
  • Self motivated, entrepreneurial drive with loads initiative
  • Bachelor's degree or equivalent

If this sounds like you, contact us today!

Xero is an Equal Opportunity Employer
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What are Xero Perks + Benefits

Xero Benefits Overview

Xero offers a variety of benefits aimed at helping our employees maintain their physical, financial and mental wellbeing, allowing them to bring their best selves to work each day

Culture
Volunteer in local community
Xero employees are given a day off each year to volunteer in their communities.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Typically, we work from home as needed. During COVID, all employees are working remotely and have access to stipends to access the equipment they need to be successful.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
42% of Xero's leadership team is female, while our Board of Directors maintains an equal gender balance. Xero was included in Bloomberg's 2020 Gender Equality Index report.
Mandated unconscious bias training
All Xero employees will complete online unconscious bias training during on-boarding
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
The talent and leadership teams at Xero are committed to building diverse talent pipelines that reflect the communities we serve.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Xero allows employees to set aside pre-tax dollars for medical and dependent care expenses. $2,650 annual limit for healthcare FSA
Disability insurance
Xero's long and short term disability plans provide income protection at 60% of annual base salary
Dental insurance
Cigna dental PPO plan
Vision insurance
VSP vision plan
Health insurance
Xero offers a variety of health plans including Cigna HSA, Cigna PPO, and Kaiser HMO for Colorado and California employees
Life insurance
Provided to Xero employees at no cost. Coverage for each employee of 2x annual base salary up to $500,000
Wellness programs
Xero will fund up to $300 annually in employee health reimbursement account to be used toward a health improvement activity including gym membership, mental, physical or financial health
Mental health benefits
Concern EAP benefits for all employees
Financial & Retirement
401(K)
401(K) matching
Xero will match 100% on the first 3% contributions plus 50% match on next 2% of contributions
Company equity
All Xero employees are granted Restricted Stock Units at a certain percentage of their base salary which vests over a 3 year period
Child Care & Parental Leave Benefits
Generous parental leave
26 weeks paid parental leave.
Vacation & Time Off Benefits
Generous PTO
Xero offers 21 days of paid time off, 10 wellness days, as well as 11 paid holidays per calendar year. We also participate in a company wide shut down between Christmas and New Years Day
Paid volunteer time
Xero encourages employees to give back to our communities by providing 8 hours of paid volunteer time per year
Paid holidays
11 paid holidays per calendar year
Paid sick days
Each employee is granted 10 wellness days per year in addition to our generous PTO
Office Perks
Commuter benefits
Set aside pre and/or post tax dollars for commute related transit, parking and bike expenses
Company-sponsored outings
Annual holiday party, as well as a summer celebration!
Free snacks and drinks
You find a variety of fruit, chips, nuts, snack bars, sodas and iced tea in the Xero kitchen
Some meals provided
Breakfast each Tuesday and lunch every Thursday from a variety of local vendors
Company-sponsored happy hours
Happy hour starts every Friday at 4!
Fitness stipend
Our monthly health reimbursement plan can be used towards your fitness membership or a variety of other health related wellness programs
Professional Development Benefits
Job training & conferences
Teams have budget set aside each year to support growth and up-skilling
Lunch and learns
Promote from within
Customized development tracks

Additional Perks + Benefits

Xero leadership consistently reviews benefits to ensure they are competitive and allow our people to bring their full selves to work each day.

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