ServiceNow Administrator/Developer

| Greater Denver Area | Hybrid
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Job Description

Make an impact and love what you do! Vertafore leads the insurance software industry with secure, cloud-based products that provide superior reporting and analytics, delivering actionable insight— right when customers need it most. We respect and value our team, and we look to bring the best talent together to make our future even stronger. We're currently searching for a talented ServiceNow Administrator/Developer to join our Enterprise Applications team in the heart of downtown Denver, CO.

The ServiceNow Administrator/Developer is responsible for managing all aspects of the ServiceNow platform for Vertafore. They will perform analysis of problems while working toward solutions to technical issues; deploy new releases and/or enhancements; maintain and support the platform’s operational functions; and perform system testing.

ServiceNow Administrator/Developer position responsibilities include:

  • Perform day to day support and maintenance of the ServiceNow platform, work with the Enterprise Applications team to develop solutions in ServiceNow and coordinate support and development efforts
  • Monitor health, usage and overall compliance of the ServiceNow platform
  • Advise teams on design, development and overall ServiceNow best practices
  • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
  • Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
  • Develop ServiceNow software solutions using JavaScript and MYSQL
  • Provide requested enhancements to existing ServiceNow applications
  • Work with functional and administrator teams to deliver automated workflow solutions in ServiceNow
  • Facilitate and support the roll-out of new application and enhancements in ServiceNow 

Skills & Requirements

ServiceNow Administrator/Developer Skills and Requirements:

  • 2-3+ years of experience performing ServiceNow System Administration, as a ServiceNow System Administrator or similar responsibility
  • Strong working knowledge of ServiceNow components such as Service Catalog, Incident Management, Problem Management, Change Management, Asset Management, Release Management, CMDB, Knowledge, etc. 
  • Prior experience participating in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production
  • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
  • Knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.)
  • Experience developing and configuring ServiceNow modules: Discovery, Orchestration, ServiceWatch, PPM, CMDB, etc. a plus
  • Strong analytical capabilities coupled with business acumen needed to proactively solve problems facing the organization
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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • AWS (Amazon Web Services)Services

Location

Great location in the heart of downtown Denver just a block away from the RTD lightrail.

What are Vertafore Perks + Benefits

Culture
Volunteer in local community
Vertafore offers employees 1 paid day to volunteer at the non-profit of their choice.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
President's club
Employee awards
Remote work program
Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like while using our offices as a place for collaboration, community, and team buildin
Diversity
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Vertafore employees can contribute up to $2750 annually to their FSA.
Disability insurance
Disability insurance covers 100% of annual salary for up to 90 days of disability.
Dental insurance
Our dental plan covers $1500 of expenses per person.
Vision insurance
The vision benefits plan covers 100% for annual eye exams with $175 for glasses or contact lenses.
Health insurance
Vertafore offers three different health plans to meet the needs of our employees.
Life insurance
Pet insurance
We offer a Pet Insurance plan through Nationwide.
Wellness programs
Team workouts
Vertafore's team fitness initiatives include in-office yoga, a partnership with Planet Fitness, and other recreational team sports.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Vertafore provides employees with a 401(k) matching plan managed by [provider]. We match up to 50% of contributions up to 3% of an employee's annual gross pay.
Employee stock purchase plan
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Vertafore provides up to 6 weeks of parental leave for the primary caretaker. We also provide 6 weeks of leave for the secondary caretaker.
Family medical leave
Adoption Assistance
We reimburse up to $2,500 for eligible adoption expenses and 6 weeks of paid leave.
Company sponsored family events
Vertafore sponsors family oriented events semi-annually.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Bereavement leave benefits
Company-wide vacation
Every year on the second Friday in April, our company shuts down for "Refresh & Recharge Day." It's a day to unplug and get back to what you love outside of work.
Office Perks
Commuter benefits
Company-sponsored outings
Vertafore hosts company outings annually.
Free snacks and drinks
In various areas of the office, Vertafore provides weekly fresh fruit services, bagels and donuts on specified days, as well as snacks and drinks.
Some meals provided
We provide free breakfast on Mondays and Fridays.
Company-sponsored happy hours
Recreational clubs
Vertafore sponsors recreational clubs that include sports, board games, video games, book clubs, etc.
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Tuition reimbursement
Our tuition reimbursement plan offers an annual max of $5,250.
Lunch and learns
Promote from within
Mentorship program
Vertafore's mentorship framework is an independently led experience between a mentee and a mentor. Resources are ongoingly provided to start this relationship and keep it successful & valuable.
Online course subscriptions available
Personal development training

Additional Perks + Benefits

We felt like the stretch of no three day weekends from Feb - May was too long, so we added our own holiday! We celebrate Vertafore Rest and Recharge day in April, and the whole company has a long weekend.

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