Senior Technical Help Desk / Developer
You, as a Senior
Technical Help-Desk / Developer will in a support-level
position working with the back-end systems (databases, server environment and
code) of the fusesport product. The role includes development, quality
assurance and technical helpdesk responsibilities. The role works closely with
more senior developers as part of an agile software development team.
You will be a member
of the Fusesport Global Operations team with a close alignment to the Global
Development team. An initial focus on being the pivot between customers, our channel
managers and our developers to keep our software services at their enviable up-time
level. This is a new position working in the customer success team and with the
opportunity in the medium term to grow into management positioning as we build
out our Global support center.
As a Senior
Technical Help-Desk manager, you will work to continuously improve the
performance and effectiveness of our software tools and services.
WHAT WE'RE LOOKING FOR
Who we DO want?
People passionate about delivering excellence. Those who see both the forest and the trees (yes that is possible) and not run away because the forest ahead is REALLY BIG. Collaborators...who believe the impossible is possible. Leaders. Folks who are great at listening to others "concerns" and then quickly finding a solution to solve their unstated need. Relators who are energized by connecting with others...and achieving business goals. Deliverers….who have a mindset of striving for continued improvement. Team Players… ones that are willing to do what it takes to get the job done by working as a team to achieve the overall goal of the company.
Skills/Requirements
- Desirable: multi-lingual
- Highly desirable: experience bridging technical, product and business teams
- Highly desirable: understanding of how technology may be applied in a sport, recreation and event environment
- Highly desirable: knowledge and experience in the successful technical support of a diverse and high needs customer base
- Fast learner. Able to learn the basics of a new technology in days and have basic build competency within weeks
- Ability to bridge technical and business teams and “speak their language
- Detail minded
- 3 years of working in IT and/or software development
Working knowledge and/or exposure to a range of the technologies listed in the table below:
- HTML, CSS, Javascript, SQL
- Classic ASP, Python/Django, React, Angular
- React Native, iOS native, Android native
Who we DON'T want applying
Someone just looking for a j-o-b. Who will punch a clock and give the bare minimum to get a paycheck. Those who love Silos. We operate in a team environment and collaborate on a daily basis. If you want to work by yourself, go play solitaire.
No Toadstools
Innovating new ways to blow our customers' minds by doing that little bit extra is part of our average work day. That means we expect our team members to push the envelope on their own skills as well. If you aren't growing, you're planting roots in your chair as the light from your screen transforms you into a toadstool… and well, who would want that!?
WHO WE ARE
We Really Believe in This Stuff
Everyday we get to be a part of something bigger than ourselves. Showing leaders in the sports industry how to grow, serve, and lead their company. Encouraging people to transition from running an event as their job to dream again. It's why we do what we do. Work that changes lives, work that allows our customers to relax a little, and breathe.
Work in Your Strengths
Our goal is to help position each team member in a role that plays to their strengths, that sets them up to shine...to win. Know yourself well enough to know what you do well, and just as importantly, what you don't.
Win or Lose as a Team
Our team openly collaborates to create remarkable user experiences that positively impacts lives. Everyone on the team is responsible for bringing new ideas, perspectives and solutions to the table. Starting with day one, we want your voice as part of the conversation. Collaboration does not equal positioning and pushing others off the ladder. Rather, collaboration has the ability to benefit your paycheck. As part of a competitive compensation package, we include a share of the business we do on the web. Our aim is to serve each other, and our customers well.
Have a Life
Life is important, and we want you to have one (feel free to add that to the list of employee benefits)! That's why our goal is to work HARD during the day, maximizing your time, while working very few late nights. If normal is missing family events and pulling teeth to get time off – then weird sounds good. See – our goal…is to be voted one of the BEST places to work!
About the Team
We're small… but a mouse can cause an elephant stampede, right? Despite our size, we have successfully taken on the giants in the industry.
About Our Company
We're a privately-owned and operated, rapidly growing organization comprised some tremendously talented folks who enable the world's sports and event delivery professionals to make a difference in their community every day.