Trustpilot is an online community helping consumers choose with confidence, enabling companies to grow their business. A new review is written through Trustpilot every five seconds, and each month reviews are displayed 700 million times with our widgets and website. Before long, we will hit the one billion mark.

Our mission is to make sure that consumers around the world make better choices by learning from each other. If you are passionate about helping sales employees learn and succeed please apply!

Trustpilot is looking to strengthen our training team with a Senior Manager of Training. The key responsibility is to ensure the commercial sales teams understand how to match our customers’ needs with the right Trustpilot solution. The ideal candidate will inject our exciting story as you create and deliver curriculum to our sales professionals to ensure maximum productivity at all levels. This role is largely focused on sales development and sales training: presentation, communication, sales tactics, prospecting evolution and developing, negotiating, and closing training. The programs may also include new hire orientation relating to our product solutions, product training and ongoing sales education for our sales professionals. Your broad experience with training needs analysis, content design/development and the ability to facilitate fun and engaging training in these areas will be greatly valued. Your ability to work autonomously as well as in a team environment, and the ability to travel as needed, will be crucial when coordinating and leading classes in our US locations. Proven project management skills will ensure successful and timely completion of multiple programs. Your experience using proven training methodologies and processes and models for instructional design will ensure that our sales employees receives top-of-the-line product instruction.

This position is based in Denver, CO and supports our local Commercial Sales Teams based there and in NYC.

Role and responsibilities:

• Deliver sales training to Trustpilot sales employees throughout their introduction phase; also assess, follow up and certify them according to Trustpilot´s Sales Training Framework.
• Deliver management and leadership training and coaching to existing Trustpilot employees.
• Support and cooperate with our Product, Product Marketers and Sales Trainers to give the new hires a seamless training experience including certain areas of Sales Skills relating to our Product, Sales Development, and Product/Product Positioning Skills.
• Track impact of training and liaise with our Sales Operations and Sales Training Team.
• Determines training requirements by collaborating on sales and marketing strategic plans and current sales results; conferring with sales executives; reviewing results of trainer coaching; evaluating training effectiveness.
• Deliver fundamental sales training phase as we ramp and progress.
• Test knowledge assessment to the wider sales teams for respective region.
• Ensure sales people are held accountable for certification and knowledge of materials learned in training.
• Design and development of new product and sales training modules.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Create excitement in the organization and maintain ongoing dialogue/support to ensure solid product knowledge.
• Meet and work with the Sales and Product Coaching function on an ongoing basis to act on any timeline issues or program changes.
• Coordinate class materials, resources, arrangements and schedules for training.
• Track impact of training.

Your profile:

• 5 to 7 years of training experience and 1 year of sales experience. Position title is commensurate with experience.  
• Training experience of a consultative sale as well as how to apply to both inside and field sales teams.
• Knowledge of the e-commerce landscape.
• Deep knowledge of sales training processes, how to organize and measure the programs
• Experience with an LMS system and the multiple choices of delivery training from classroom to online
• You have strong communication skills (oral and written) and have the ability to inspire people and create buzz around what we need to be successful.
• Excellent presentation and facilitation skills.
• You have a proactive hands-on approach.
• You have a commercial and holistic mindset.
• Leadership, coaching and presentation skills.
• You have an understanding of Internet Technology and SaaS.
• Project Management experience.

Experience:

• Relevant training certifications a plus.
• Bachelor’s degree or higher.
• Understanding and experience with sales, training, coaching.
• Experience implementing training through various methods (f2f, online, e-learning, communities of practice, coaching, etc.).
• Solid understanding and/or experience with Kirkpatrick’s Four Level training evaluation or similar to measure impact of training.
• Understanding of instructional design and adult learning methods.
• Solid change management experience in a fast growing organization.

We offer you:

• The opportunity to be a key player and build your career at a rapidly expanding global technology company
• Base salary and bonus compensation model
• Full benefits & 401k
• Stock options
• Paid family leave
• Commuter benefits
• Free lunch Friday and bagel Mondays
• Social clubs and sponsored activities
• Snacks, ping pong, foosball, darts, etc.

About Trustpilot

Founded in 2007 by CEO Peter Holten Mühlmann, Trustpilot is a global, multi-language review community that builds trust and transparency between consumers and businesses. Currently boasting more than 14 million consumer reviews of 115,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Every day, more than 10,000 consumers sign up on Trustpilot, and every month, 500.000 new reviews are posted on the community.

Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, the U.K., France, Italy, Germany and the Netherlands, as well as the U.S. The company is located in New York, London, Copenhagen and Melbourne, and its employee base has increased from 168 people in 2013 to its current count of more than 450 employees representing 40 nationalities.

Founded by a passionate team of international entrepreneurs, Trustpilot exists today to deliver top notch customer experiences via our community driven review platform. We help companies proactively collect reviews and get real insight straight from the people who matter most, their customers.

© 2015 Trustpilot, Inc. All rights reserved.