Seasonal Community Team Member
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Seasonal Community Team Member
You are hard-working and resourceful, and have the gift of unwavering positivity. You like to solve problems — and solve them quickly. You value efficiency, humility, and connectedness to the world around you. You recognize that taking the time to make someone’s day is a meaningful mission.
As a Seasonal Community Team Member reporting to our Community Team Manager, you will work alongside the Community Team to act as a liaison between Artifact Uprising and our amazing community pertaining to product creation, service information, and the swift resolution of any product or service issues throughout the busy holiday season. We strive to connect and collaborate with the customers that we serve in order to create meaningful and long lasting relationships, and many of those relationships begin during the Holidays. We work hard to accomplish this, and we have fun doing it.
Notes:
- This is a a full time position (40 hours per week) and will run from October 23rd-Jan 5th.
- The ideal candidate will be able to work from 11am - 8pm (daytime hours in office, evening hours can be remote)
- Also, while we are truly honored by any and all interest in working with us, we will not be able to provide relocation assistance for this position due to its temporary nature.
THE DAY-TO-DAY
- Manage email, phone, and customer service portal correspondence, helping customers to sort out various issues, including website navigation, product questions, ordering and payment issues, shipping and tracking inquiries, order status, and more
- Attract and retain customers through timely, accurate, and kind responses
- Review incoming orders to move into production
- Assist the AU team in various tasks to help ensure a flawless customer experience
- Use your insider knowledge to proactively raise ways to improve our customer service, and work with the team to implement those improvements
- Be available to work some weekend, night and holiday hours as needed
QUALIFICATIONS
- Bachelor’s degree or equivalent experience preferred
- 1-3 years experience in a customer support position, or other relevant customer facing roles
- Comfortable across multiple technologies
- Ability to resolve issues quickly and prioritize tasks in an extremely fast paced/high volume environment
- Desire to put customers first and be an advocate in helping them solve problems
- Great interpersonal skills and ability to communicate with others directly, efficiently, and empathetically
- Excellent attention to detail and proven ability to do so in past work
- Ability to maintain a positive attitudeAn understanding that the day is not done until the job is completedTeam oriented, with a desire to see everyone succeed togetherValue patience and kindness and consider yourself to be a good teacher
NICE TO HAVE
- An existing love for our product and brand
- An interest in the world of art and photography
- Experience in the e-commerce industry
About Artifact UprisingArtifact Uprising® creates tangible photo books, prints, and gifts for digital photos. Founded in 2012, the company is driven by a mission to move stories “Off your device, into your life.™” Signature products include premium quality photo books whose interior pages are printed on 100% recycled paper and a collection of wooden products handcrafted with mountain beetle pine.
Job Perks
A hard-working, fun, and tight-knit company culture, with lunch and snacks provided daily.
Why Artifact Uprising?
Creative Freedom
We value the creative process and look to our employees to speak into Artifact Uprising products, identity and approach – regardless of position or title. We look for driven people who demonstrate initiative to take the company to the next level.
The Working Life
We strive to create a workplace where everyone works hard but also has the flexibility and balance to enjoy life outside of the office.
It Won’t Be Boring
We are a small company with big ideas - and we recognize it will take every last one of us to reinvent the way brands approach business. We believe a good workplace empowers its team to rise to new challenges, expand their skill sets and think outside of the box. Through this, we foster a company culture that is always growing, always reaching, and always looking to see things differently.
Interested in this position? Tell us why you want to work at Artifact Uprising and what we should know about you.
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