Salesforce Configurator/Business Analyst

| Greater Denver Area
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 The Salesforce.com Configurator/Business Analyst is a subject matter expert on a wide variety of areas/topics inside the Salesforce.com CRM system. As part of the technical team, this team member will work with business resources and development teams throughout the complete project life cycle. Responsibilities will include defining business processes, driving the analysis of business requests in order to identify the best solution from a Salesforce.com perspective, configuring the solution, authoring functional specifications, configuring Salesforce.com declarative changes, and providing Salesforce.com support activities.

Responsibilities

  • Work closely with program staff, technical team members, project managers, and business users to help deliver projects ranging in size from minor enhancements to major multi-year initiatives.
  • Play a key role in supporting the definition of business processes and configuring CRM applications to support those processes.
  • Serving as a knowledge resource for Salesforce.com capabilities and best practices.
  • Reviewing and understanding general business drivers and context for development projects.
  • Defining the Salesforce configuration required to support requirements and business processes.
  • Configuring working prototypes and performing business process reviews to validate and refine prototypes.
  • Preparing formal project documentation deliverables including specifications, requirements summaries, logical system design documents, state diagrams, test scripts, and end user documentation.
  • Advanced Salesforce configuration including:
    • Workflow Rules, Actions, Approval Processes, and Process Builder Flows
    • Custom objects and fields, including advanced formulas
    • Security best practices related to Profiles, Role hierarchies, and Sharing Rules
    • Sales Processes
    • Record types
    • Reports and Dashboards
    • Lightning Experience
    • Customer and Partner Portals/Communities
  • Facilitating discussions with business users and others to define required features and mapping features to business processes.
  • Post-go-live support and optimization.

Basic Qualifications

  • 3+ years of progressive experience as a Configuration Specialist on Systems Implementation or Business Process projects.
  • Certification as Salesforce Developer or equivalent experience and Certification as Salesforce Admin
  • Demonstrated best practices regarding change management on the force.com platform
  • Strong collaboration skills to effectively communicate with both business and technical IT teams
  • Strong written and verbal communication skills and interpersonal skills to effectively translate ideas, concepts and information
  • Individual must display a high aptitude/desire to remain current on information technology trends and be able to communicate recommendations effectively to all levels in the organization.
  • Strong business acumen to quickly learn new business processes and understand how IT needs to support the business in achieving revenue and profit goals
  • Excellent analytical skills and ability to translate business functionality and opportunities into clear, precise and easy-to-read functional specifications critical
  • Extensive knowledge of business operations (sales and service), strategies and objectives and strong facilitation, consensus building and presentation skills required.
  • Demonstrated ability to analyze business requirements and translate them into system-supported solutions
  • Must be able to handle multiple priorities at one time and remain results-oriented
  • Must work well both independently and in a team environment
  • Bachelor’s Degree or equivalent experience

Preferred Qualifications

  • Coding and integration experience including Visual Force page creation, Apex class creation, and Integration with Salesforce.com API a plus
  • Experience with Steelbrick CPQ a plus
  • Experience with ERP (preferably SAP) and CRM management in a large organization a plus

DigitalGlobe offers a generous compensation package including a competitive salary; choice of medical plan; dental, life, and disability insurance; a 401(K) plan with competitive company match; paid holidays and paid time off.

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Location

Our location is just steps away from plenty of expansive open space, restaurants, and bars. We are less than a 5 minute walk from an RTD Park-n-Ride.

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