Enova
Our mission is to help hardworking people get access to fast, trustworthy credit.
Denver, CO
Hybrid

Sales Support Specialist

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What excites us at OnDeck? Technology. Innovation. Small businesses. We believe in our employees and power their growth through being challenged every day and offering careers that inspire. We’re all about teamwork, passion and making an impact. Oh and having fun – Whether it’s a game of Ping-Pong, team get-togethers or weekly happy hours in the office.

OnDeck (ONDK) uses data aggregation and electronic payment technology to evaluate the financial health of small and medium sized businesses to efficiently deliver capital to a market underserved by banks. Through the OnDeck platform, millions of small businesses can obtain affordable loans. We are changing the way small businesses borrow money by combining our passion for Main Street with cutting-edge technology. We evaluate businesses based on their actual performance, not personal credit, and that’s enabled us to say “yes” more often and faster than traditional lenders.

Department summary:

The Sales Support Team provides operational support for all sales channels, enabling them to focus on providing solutions to more small businesses. We work cross functionally with all departments to make sure that our customers get the best experience, and that no opportunity is left unfulfilled. Our work is relationship driven, but operationally minded. Our goal is to remove any task from our sales team that doesn’t include speaking with a merchant.

As a Sales Support Specialist, you will:

  • Be a self-starter and be able to work independently
  • Be both strategically minded and detail oriented
  • Proactively identify customer needs and creates novel solutions to problems
  • Anticipate problems and see how both the problem and its solution will impact both the short and long-term interests of customers
  • Demonstrate an ability to listen and efficiently communicate information in all situations
  • Respond to customer requests in a timely manner and takes personal responsibility to resolve requests while minimizing impact to the customer and maintaining the customer experience
  • Remain open minded and forms opinions on the basis of the information at hand, while maintaining adaptability for the unforeseen
  • Build a front-line understanding of the opportunities and challenges facing the sales and merchants to build a "connect the dots" ability critical to effective leadership at OnDeck
  • Develop cross-functional relationships
  • Have strong knowledge of OnDeck Loan Operations processes and Credit Policy
  • Willing to assist in special projects relating to our loan process

Qualifications for Success:

  • You hold a Bachelor's degree or equivalent experience
  • You have 2-4 years of general business experience
  • You are self-motivated, driven to work hard in a fast-paced, dynamic sales environment
  • You are flexible and adaptable to immediate or unforeseen challenges and able to be persist while building and maintaining strong relationships with key stakeholders
  • You possess highly effective verbal, written communication and presentation skills
  • You have excellent time management skills and the ability to prioritize tasks to ensure effective and timely follow-up
  • You have strong analytical and problem solving skills
  • Prior CRM experience-preferably Salesforce.com

What we offer you:

  • An open-minded, collaborative workplace, which will both challenge you and celebrate your work
  • A workplace full of bright, interesting, enthusiastic colleagues
  • Medical/dental/vision insurance, 401k matching program, flex spending plan and life insurance
  • Paid/flexible vacations and holidays
  • Summer & Holiday events with the entire office!
  • Happy hour every Wednesday
  • Fully stocked kitchen with snacks and drinks.

 

OnDeck provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OnDeck complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

OnDeck expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OnDeck’s employees to perform their job duties may result in discipline up to and including discharge.

 

 

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What are Enova Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees have the option to set aside pre-tax dollars to pay for eligible Medical, Dental and Vision expenses as well as eligible child care expenses.
Disability insurance
Our short-term plan provides a level of continued income in the event you become disabled and cannot work. Should your disability extend past 26 weeks, LTD kicks in at 60% of base monthly earnings.
Dental insurance
Employees can choose from two dental plans including one that is offered at no cost for employee-only coverage.
Vision insurance
Our Vision plan provides affordable eye care and discounts to cover routine eye exams, prescription eyeglasses or contact lenses.
Health insurance
We offer employees flexibility to choose from several comprehensive medical plans.
Life insurance
Our basic life insurance plan is a core benefit provided by the company at no cost to you. You can purchase additional life insurance for yourself, spouse or domestic partner and eligible dependents.
Pet insurance
You have the option to elect pet insurance which includes coverage for veterinary expenses related to accidents and illnesses.
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
We provide employees with a 401(k) matching plan managed by Fidelity. We match 50% of contributions up to 3% of an employee's annual gross pay.
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Eligible employees get 20 days of paid sabbatical after their first 5 years of working at the company.
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Each department gets a set budget every year to send their own team members to job training and conferences relevant to their job and development.
Tuition reimbursement
Team members are eligible to apply for tuition reimbursement for various career and professional development opportunities.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Sabbatical program • Recognition programs • Commuting reimbursement • Monthly social events • Discounted gym memberships • Pet insurance

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