Aleph Objects, Inc. is currently searching for a Sales Support Associate. The role of the Sales Support Associate is to engage current and prospective customers through telephone, email, and in-person communication. Work primarily within the Sales Support department to provide best-in-class customer service. Work interdepartmentally to help develop and define new procedures and practices to help increase sales and customer satisfaction

Role and Responsibilities:

• Receive incoming calls and assist customers on the phone
  with invoices, shipping quotes or issues, basic technical support,
  tracking information, inside sales orders, and quotes.
• Verify and process website sales orders and Purchase Orders from individuals and accounts.
• Respond to customer sales leads and incoming correspondence
  via email, ensuring a timely and accurate response - mostly leads for PO's, shipping issues, tracking, invoices, website order issues, but also backing up for quotes and sales generating emails.
• Work with Sales Support Supervisor to assist Sales Account
  Managers in supporting existing customers - including processing
  purchase orders and preparing quotes as-needed.
• Assist walk-in customers with sales orders as necessary.
• Provide feedback to Sales Support Supervisor for streamlining processes and increasing efficiency for the department and beyond.
• Handle variety of client situations advising the Sales Support Supervisor of actions taken.
• Responsible for verifying that all files, computer generated
  shared documents, sales quotations and sales orders are current,
  accurate and accessible.
• Utilize an organized and comprehensive method for department documents ensuring ease of use and collaboration with others.
• Self-motivation, organization, and time management skills are a must.
• Maintain a professional office environment at all times.
• Prompt consistent attendance is required for this position.
• Help with other tasks as-needed to grow the company, serve its
  customers, and advance Free Software, Libre Innovation, and Open Source Hardware (FLO).

Work Experience:

• Associates or equivalent experience is required.
• 1-3 years sales experience preferred.
• High attention to detail.
• Typing speed > 40 wpm.
• Experience working in a fast paced, team environment.
• Clerical experience, preferably in a sales office.
• Deep knowledge of-or, aptitude for quick learning about-the 3D printing industry, and Free Software, Libre Innovation, and Open
  Source Hardware (FLO) tools and Free Culture licenses.

Travel Expectations:

• Approximately 5-10%.

Aleph Objects, Inc.® is a Free Software, Libre Innovation, and
Open Source Hardware company, and makers of the LulzBot® line of desktop 3D printers. We are committed to manufacturing high performance hardware and software products that respect user freedom. We are proud to serve customers in 85 countries around the world, including NASA, Fortune 500 companies, small businesses, universities, libraries, and hackers. For those who thrive in a fast-paced, collaborative, innovative environment, we encourage you to apply to join our team and advance your career.

Offers of employment are contingent upon the successful completion of a background screening.