Sales Operations Administrator
Job Summary:
The Sales Operations Administrator analyzes business problems to be solved with automated systems and provides database system support for the operations, data, development and processes that run the business every day. This individual prepares detailed analysis, and reporting, and provides technical expertise in managing, evaluating and developing systems and procedures that meet user requirements. *Salesforce administration experience required.
Essential Job Duties and Functions:
· Formatting account data and lead uploads
· Developing scheduled reports
· Aide in driving adoption of the Salesforce platform
· Building dashboards to reflect user activity
· Serve as the liaison for all troubleshooting and Q&A from the sales users
· Ensure configuration and adoption of new release features
· Develop and maintain an understanding of application dependencies, workflows, integrations, and processes surrounding applications
· Develop and update training materials for new hires and new processes
· Assist in establishing cross-platform integrations
· Support Sales Operations Manager with assigned duties as needed
Required Education, Experience and Skills:
· Salesforce administration experience required
· A self-starter
· Able to see shortfalls and problems as they arise and find/implement solutions quickly
· Must be comfortable speaking publicly and presenting/interpreting Salesforce data to anyone in the company