About Connect First. Connect First Inc. was founded in 2004 and is a privately held company based in Boulder, Colorado. Geoff Mina and Richard Manulkin founded Connect First as a way to revolutionize the contact center industry around the primary mission of providing exceptional customer experiences and cutting edge technology. Today we have over 500 clients worldwide and boast a 97% customer retention rate. With the energy of a startup, but stability of an established business, Connect First is on a roll and looking for great people to help us reach the next stage of success.

Connect First offers competitive salaries, comprehensive benefits, high matching 401k, wellness benefits, Generous Paid Time Off, and a casual yet demanding and fast-paced work environment. Best of all we are a dog friendly company! We find time to get outside and enjoy the best of what Boulder has to offer. Our “pay-for-performance” programs healthily reward rock-star achievements and intellect. We also pay for relevant continuing education, conferences, and skills development.

What it’s like to work with us. To understand who, how and why we work, check out our Growth Team’s Statement of Values: The function of the Growth Team is to drive new revenue. We do this through driving direct brand awareness, product demand, and knowledge leadership in our industry through marketing. We then follow up through the sales cycle by qualifying every opportunity to ensure a successful relationship with our future customers. This means that sales along with interdepartmental work ensures that any business relationships are positive and effective for both us and our customers.

About the role. The purpose of the Sales Executive position is to exceed revenue quotas through the generation of new sales in contact center related products.  Candidates will be “hunters” who will build and manage a sales pipeline.  As a Sales Executive, you will find prospects, qualify them, establish rapport and sell them on the exceptional value of the Connect First suite of solutions.  

Responsibilities & Experience:

• Meet and exceed a monthly quota of new business revenue generated through the sale of Connect First software, voice, and data products to small and medium sized businesses.

• Effectively identify, qualify, own, and manage sales pipeline.

• Dedicate all efforts necessary to develop new opportunities through networking, cold calling, working with partners, following up with past prospects, and any other possible activities.

• Effectively and efficiently log sales interactions and revenue opportunities in Salesforce to forecast effectively and accurately.

• Attend and participate in meetings and trainings as required.

• Care about the customer and maintain a high integrity throughout the sales process.

• Follow the company Code of Ethics and Connect First policies and procedures at all times.

• Portray a professional image in all communications.

• Deploy tactful prospecting, outreach, follow-up, and ongoing communication with interested prospects - including C-Level decision makers of large and small companies.

• Own the demo interaction - if computers scare you, this is not the right position for you.

• Utilize strong follow-up techniques via telephone, e-mail and social media.

• Create impactful and winning proposals for each prospect based on their specific needs.

• Manage accounts and develop them to their full potential.

• Willing to travel up to 50%+ of time.

Requirements.

• Experience with SaaS model and applications.

• Call Center industry experience.

• Salesforce.com experience.

• Knowledge of the telecommunications industry (Call center, IVR, PBX, CTI, ACD) and/or providers (CenturyLink, Verizon, AT&T, etc.) is an advantage.

• Excellent telephone sales and presentation skills.

• High ability to meet revenue and effort quotas.

• Solution selling sales enthusiast - You love to learn about the client’s business, competition, market and how Connect First can effectively solve complex business issues.

• Energetic, upbeat, tenacious, team player with excellent verbal and written communication skills.

• Self-motivated, responsible, goal oriented, money-motivated, and possess a strong work ethic – your reward? A highly incentive-driven compensation plan.

• Courageous, fearless and has the ability to transcend rejection.

• Pretty much have to love technology and people. And dogs.

Education.

• College Grad.

Application process. Please apply by submitting your resume & a cover letter. In your email please tell us your favorite or most satisfying experience closing a deal and your best career achievement. This can be short and sweet. Submissions without this simple little anecdote will be passed to the back.

We look forward to hearing from you!

The Connect First Crew