Top Hat is looking for a Software Sales Engineer to work amongst our amazing sales team. As a Sales Engineer, you will be a key partner and technical advisor supporting internal and external customers from presale to post sale. You will be a Top Hat Guru and have technical insight into all of Top Hat’s products, features, functionality & integrations, and help convert our internal sales teams, prospective or current customers into rockstars!
ABOUT THE GIG:
- You will support the sales team, run in-person meetings, as well as remotely deliver presentations to prospective customers
- You will collaborate with the sales and implementation teams to respond to RFPs
- You will partner with the sales team to help understand prospective customers’ technical needs (integrations, functionality etc.) and ensure that Top Hat is the right fit to provide a solution to customer pain points.
- You will collaborate with Sales & Customer Success teams to ensure a smooth roll out of campus wide implementation & usage.
- You will create and provide periodic reports and analytics on usage to current customers.
- You will work primarily with the platforms widely used in educational technology including: LMS (such as Canvas, Blackboard, Brightspace, Moodle & Sakai to name a few), Single sign-on providers, SIS
- You will work with deal cycles that typically can take from 4 to 18 months
ABOUT YOU:
- You are cool as a cucumber and are no stranger to high volume and high pressure situations, you have killer time management skills and know how to prioritize tasks.
- You are a smooth operator and master communicator. You have fantastic written and verbal communication skills. You make complex tasks a cinch to understand and can communicate with sales reps and technical administration teams in universities alike.
- You have previously worked with tools like JIRA, Salesforce & Tableau and can navigate through them like a pro
- You have three to five years of experience working as a Sales Engineer in a SaaS background or have previously worked in a similar capacity in the Education Technology space.
- You always have the best interest of your customers in mind. You have worked in a customer-focused role before (B2B), offering technical solutions to complicated problems.
- You've probably worked at a startup before and are excited to join a company that's growing fast! You proactively take on tasks that are outside your core function for the good of the company, and can work independently as well as with a team.
ABOUT TOP HAT:
Top Hat’s interactive, cloud-based teaching platform enables professors to engage students inside and outside the classroom with compelling content, tools and activities. Millions of students at 700 leading North American colleges and universities use the Top Hat teaching platform. Headquartered in Toronto, Top Hat has been operating profitably since its 2009 launch.
In 2016, Top Hat was named Canadian StartUp of the Year... and we are pretty proud of our incredible team for the work that got us here. We have a vibrant culture of brilliant people who are innovators, thinkers, and creative geniuses. We believe in defying the status quo and we want smart people like you to join us.
The life of a Top Hatter also comes with other sweet perks too:
- Outstanding company culture, with a team that is super smart and motivated to be a part of a company that is changing the face of education.
- We offer catered lunch, snacks and drinks every day!
- Conveniently located on the TTC subway line and we can help subsidize your metro pass.
- We are one of the top education technology companies in North America (named Fastest 50 Growing Companies by Deloitte Consulting).
- Our dress code is casual ... but ask us about our history of Tip Top Fridays!