Webroot is seeking a Sales Enablement, Strategic Partner Coordinator to be based in Broomfield, CO to join our Sales and Marketing Operations team.  If you have 2-4 years of professional experience and are a sales enabler, laser focused on improving sales productivity of strategic partners, this could be an ideal fit for you.  You will provide general day to day support for our Strategic Partner Channel Managers and be recognized and rewarded for your efforts .  Additionally you will be investigating and resolving order and licensing inquiries, identifying process improvements and system improvements to reduce order and licensing issues, supporting enablement programs, assisting with forecast and reporting of performance of strategic partners and executing other activities and tactics as needed.  If this sounds like a match for you, apply today!

Responsibilities will include but not limited to:

• Assist sales team with assigned tasks and support the daily operations needed to enable strategic partners

• Answer and address inbound inquiries from strategic partners, employing prioritization and time management techniques to maximize efficiency

• Complete technical investigations on licensing and order issues and resolve • Schedule and lead calls with internal teams (including Sales, IT, Product Development, Finance) to address and resolve issues as needed

• Identify complexities or unique scenarios, and to diagnose and propose process updates for resolution

• Gain proficiency with internal tools such as Salesforce.com, and custom built systems for licensing and product

• Provide first line and second line support to strategic partner channel mangers by answering questions and addressing issues in a timely and professional manner.

• Assist with developing and maintaining critical reports for strategic partner management

• Operates under direct supervision with frequent reviews of work, and at times with minimal supervision 

REQUIRED SKILLS AND EXPERIENCE

• Bachelor’s Degree (BA/BS) or 3+ years of sales operations, customer support, or partner support/enablement

• Experience learning complex internal systems and gaining proficiency quickly

• Strong analytical and problem-solving skills including problem identification, analysis, action planning, and execution

• Ability to work in fast pace and high-growth environment and be willing to “roll-up your sleeves”

• Ability to build relationships across multiple departments and externally with customers

• Occasionally will need to work early or late to collaborate with international offices

• Excellent organizational skills to monitor and prioritize multiple activities at once

• Self-motivated, with the ability to work with minimal supervision

• Customer facing experience with a customer service attitude • Requires critical, strategic, and analytical thinking

• Proficiency in MS Office, specifically Excel.