RightNow Cloud Engineer

Accelerate your Career with a Successful, Dynamic Employer Eventus, a premier provider of advanced, comprehensive solutions for Customer Operations Management is experiencing significant growth. Our strategic consulting and cloud operations managed services along with world-class development and project management help organizations modernize and optimize their Customer Operations with solutions that target business outcomes and strengthen customer loyalty.

We offer a highly competitive compensation and benefits structure that will allow you to be rewarded for your hard work. Our entrepreneurial environment is collaborative and will provide you with the opportunity to expand your skills while being part of a team that is fun and fulfilling.

Visit www.eventusg.com to learn more.

Reporting, Location and Travel:

RightNow Cloud Engineer reports to the Director of Cloud Application Services and will work remote near any metropolitan area. Up to 25% travel may be required.

Job Responsibilities:

• Hands-on work configuring and developing custom code to implement Oracle RightNow CX or Salesforce Service Cloud solutions 
• Work with clients to refine requirements and propose best practice solutions which correctly address business problems
• Maintain an in-depth knowledge of current RightNow or Salesforce technology 
• Leverage the appropriate system development methodologies and processes for analysis, design, coding, testing and implementation
• Facilitate and lead work groups or demos, and work productively with a wide range of people 
• Demonstrate confidence and credibility in front of senior management and clients
• Prepare, write and review system documentation

Required Experience:

• 3+ years of current experience in providing business consulting and / or technology consulting and solutions to clients, preferred
• Service Cloud CRM application configuration and development using Oracle RightNow, Salesforce, Microsoft Dynamics, Pega or Zendesk 
• Web development using PHP, HTML(5), CSS, Javascript and LAMP
• Business process workflow and custom report creation 
• Technical issue triage and troubleshooting 
• Excellent written and verbal communication skills

Optional:

• Contact or call center domain experience
• .NET/C# or J2EE/Java development experience
• Web services API integration using SOAP or REST

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status