Professional Services Director

| Greater Denver Area | Hybrid
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JOB BRIEF

Vertafore has an immediate need for a Director, Professional Services to lead our higher volume customer implementation practice.  This position requires a business leader with proven management expertise, strong communication, facilitation and mediation skills with an extensive background in the software implementation space.

 

The Director, Professional Services is accountable for achieving/exceeding key financial and delivery metrics including bookings, revenue, margin and customer satisfaction for their practice area.   The role reports directly to the Sr Vice President of Customer Care.

 

Role Impact:

Vertafore develops and delivers software to the Insurance industry, helping our clients in how they help THEIR clients. In support of our products and our clients, the Practice Director, Professional Services will be immediately involved in the following initiatives:

·       Meets/exceeds quarterly and annual bookings, revenue, margin targets

·       Ensures projects are delivered on time and on budget 

·       Ensures a high degree of customer satisfaction through world-class delivery practices.

·       Partners with the sales organization to ensure accurate proposal estimation and costing

·       Drives recruitment and pro-active people management strategies to ensure the retention and growth of key resources

·       Engages with clients through the sales process

·       Work collaboratively with other internal teams:  Customer Support, Product Management, Development & Sales

·       Drive appropriate organizational change and team mentoring as required to ensure the successful market penetration of Vertafore products

·       Reviews the sales pipeline to ensure the organization has capacity to implement the forecasted projects

Skills & Requirements

 

Experience:

 

·       BS in a business discipline

·       7+ years of management experience

·       7+ years of function or professional experience is required

·       Extensive experience in the software industry

·       Experience with Six Sigma or process efficiency method to improve project execution

·       Managed multiple high volume and strategic programs, customer engagements and teams

·       Ability to build rapport and relationships quickly

·       Ability to manage complex information and rapidly structure and rationalize it

·       Strong attention to detail, well organized administratively

·       Clear, concise, comprehensive written/verbal communicator

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • AWS (Amazon Web Services)Services

Location

Great location in the heart of downtown Denver just a block away from the RTD lightrail.

What are Vertafore Perks + Benefits

Culture
Volunteer in local community
Vertafore offers employees 1 paid day to volunteer at the non-profit of their choice.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
President's club
Employee awards
Remote work program
Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like while using our offices as a place for collaboration, community, and team buildin
Diversity
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Vertafore employees can contribute up to $2750 annually to their FSA.
Disability insurance
Disability insurance covers 100% of annual salary for up to 90 days of disability.
Dental insurance
Our dental plan covers $1500 of expenses per person.
Vision insurance
The vision benefits plan covers 100% for annual eye exams with $175 for glasses or contact lenses.
Health insurance
Vertafore offers three different health plans to meet the needs of our employees.
Life insurance
Pet insurance
We offer a Pet Insurance plan through Nationwide.
Wellness programs
Team workouts
Vertafore's team fitness initiatives include in-office yoga, a partnership with Planet Fitness, and other recreational team sports.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Vertafore provides employees with a 401(k) matching plan managed by [provider]. We match up to 50% of contributions up to 3% of an employee's annual gross pay.
Employee stock purchase plan
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Vertafore provides up to 6 weeks of parental leave for the primary caretaker. We also provide 6 weeks of leave for the secondary caretaker.
Family medical leave
Adoption Assistance
We reimburse up to $2,500 for eligible adoption expenses and 6 weeks of paid leave.
Company sponsored family events
Vertafore sponsors family oriented events semi-annually.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Bereavement leave benefits
Company-wide vacation
Every year on the second Friday in April, our company shuts down for "Refresh & Recharge Day." It's a day to unplug and get back to what you love outside of work.
Office Perks
Commuter benefits
Company-sponsored outings
Vertafore hosts company outings annually.
Free snacks and drinks
In various areas of the office, Vertafore provides weekly fresh fruit services, bagels and donuts on specified days, as well as snacks and drinks.
Some meals provided
We provide free breakfast on Mondays and Fridays.
Company-sponsored happy hours
Recreational clubs
Vertafore sponsors recreational clubs that include sports, board games, video games, book clubs, etc.
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Tuition reimbursement
Our tuition reimbursement plan offers an annual max of $5,250.
Lunch and learns
Promote from within
Mentorship program
Vertafore's mentorship framework is an independently led experience between a mentee and a mentor. Resources are ongoingly provided to start this relationship and keep it successful & valuable.
Online course subscriptions available
Personal development training

Additional Perks + Benefits

We felt like the stretch of no three day weekends from Feb - May was too long, so we added our own holiday! We celebrate Vertafore Rest and Recharge day in April, and the whole company has a long weekend.

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