Product Support Analyst

Do you have a passion for web-based software and are looking for a great startup opportunity

that is going to revolutionize an industry? Do you have experience translating business needs to software solutions? Are you obsessed with analyzing solving complex, high-value business problems? If all of this sounds like you, please read on!

OrthoFi Inc., based in Denver, Co, is a startup technology and process company that is

revolutionizing the way orthodontists acquire, finance, and manage new patients through

rigorous analytical processes. Founded by a dynamic combination of medical professionals,

Wall Street veterans, and Fortune 500 executives, OrthoFi is revenue positive and poised to

experience hyper-growth over the next five years.

Job Description

We are looking for a Product Support Analyst with strong interests and expert capabilities in the planning, organizing and execution of product support activities. The ideal candidate will thrive in a work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. ​This hands-on position with significant interaction with all areas of the company.

This individual excels at providing both highly analytical and creative ideas, and can ​bring those

Ideas to life in a way that feels inspired, refined and even magical. The candidate will also have

experience in a fast-paced and innovative development environment.

Responsibilities:

• Perform issue investigation and leverage product knowledge to provide system support to business stakeholders

• Liaise between business stakeholders and development team to resolve product bugs and complete enhancement requests

• Leverage technical expertise to assist internal clients in the use of the OrthoFi product

• Develop detailed enhancement and bug user stories and ensure acceptance criteria are met

• Provide input into Product Support backlog and release candidates based on business support activities

• Participate in feature and regression testing activities during each product release

• Communicate effectively with business stakeholders to identify needs and evaluate alternative business solutions

Requirements:

• Bachelor’s degree in business, computer science, or an engineering discipline required.

• Two  or more years of business analysis and requirements gathering experience for software development projects

• Understanding of Agile software development and project management methodologies

• Ability to manage changing priorities and plan effectively with minimal supervision

• Strong multitasking, critical thinking and analytical skills

• Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback

• Experience with JRA and Pivotal Tracker preferred