HomeAdvisor is the nation’s largest marketplace connecting homeowners with local service professionals to help with home improvement and home maintenance needs. Over the last 17 years, we've helped over 40 million homeowners find prescreened and rated businesses quickly and securely. Those same connections deliver vital business leads to help more than 150,000 service professionals across the U.S. thrive in all kinds of market conditions. We are a fast-paced, entrepreneurial internet company where ideas and execution drive everything we do. 

We are looking for a Product Manager to play a key role in creating and managing HomeAdvisor's custom-built CRM platform. This role will focus on integrating our consumer-facing and business-facing products with our internal tools, helping our teams more effectively sell products and services, and manage our customer relationships.

Responsibilities:

• Act as product domain expert at all levels of customer interactions, and represent the voice of customers to internal teams
• Create and execute product roadmaps that achieve business goals and align with overall strategy
• Deeply understand the technical and business needs of existing and target customers
• Define use cases, business processes, functional architecture, and detailed product requirements documents that clearly articulate desired product functionality
• Provide guidance to Engineering, Architecture, and UX teams to deliver great products to our customers
• Partner with Sales and Customer Care Services to successfully roll out new products and enhancements, ensuring a great end-to-end customer experience across all departments and locations.
• Create, implement, coordinate, and train users on enhancements to the CRM system

Desired Skills & Experience

• 3+ years of experience in Product Management, Product Marketing, and/or Product Design, with a proven record of building enterprise applications
• 2+ years of experience in various aspects of CRM product development
• Ability to grow a product from a concept, to plan and drive execution of go-to-market strategies
• Ability to thrive in a dynamical, entrepreneurial environment with focus on hands-on execution
• Strong and collaborative work ethic, working effectively as part of a larger project team
• Ability to make sound business judgment and strong decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives
• Meticulous organizational skills, analytic capabilities, and attention to detail to facilitate a close relationship with software development team
• Excellent communication skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
• Ability to work independently, self-motivated
• BA / BS in Computer Science, Analytics, or a related field preferred