We’re seeking a Part-Time Desktop Support Technician (~20 hours/week) to support our employees and their OS X computers, someone who will have aspirations to continually grow - you’ll find your edge and move past it. We’re looking for someone who enjoys the people they work with as much as the technical details of the systems they’re working on, who’s able to think, to take initiative, and own both problems and their solutions.

 
Who we are:
Our mission is to become the premier global destination for curated education, inspiration and supplies for passionate enthusiast “makers.” Combining best-in-class expertise in digital marketing, technology, content and eCommerce, Craftsy is one of the fastest growing and most successful startups in the US. We’ve raised over $100MM from the world-class investors who backed Facebook, LinkedIn, and Blue Apron. We're located in Denver, CO a city ranked consistently as one of the best places to live and home to a thriving startup and business community.
 
What you will do:

• Be the front-line on our internal helpdesk for employee-facing requests
• Positively impact our existing team’s day to day on Tier 1 issues
• Work with a best of breed Aruba / Juniper / Palo Alto network stack
• Own new computer deployments and employee account management

What will make you a great fit:

• 1-3 years of relevant work experience
• Expertise with Mac OS X, specifically the most recent iterations of 10.9-10.10
• Maintaining a friendly demeanor while working with coworkers on a variety of situations
• A high-level of comfort with a continually-evolving environment
• Strong hardware and Mac OS X troubleshooting skills
• Excellent communication skills 
• What gives you bonus points: 
  • Familiarity with routing, switching, and wireless systems
  • Familiarity with Microsoft Server 2012 and Active Directory
  • Familiarity with Adobe CC and video production processes
  • Knowledge of video software workarounds and common video compression issues and techniques
  • Familiarity with Casper Suite