Operations Manager - Ordering
We're looking for an enthusiastic, data-driven Operations Manager to own the systems, and processes around the ordering side of the Havenly business. Our ideal candidate is excited about analyzing data, driving insights, and creating the systems and processes to constantly ensure performance, scalability and customer satisfaction at each step in the order process. You'll spend your time managing and ensuring compliance for our offshore team, executing on, analyzing and (re)designing processes, strategizing around improvements, and constantly reviewing metrics to ensure effectiveness.
Do get as excited to nerd out on data and SQL queries as you do on throw pillows? If the answer to that is “yes”, we want to hear from you!
What You’ll Do:- Lead offshore order management team, focusing on growth, scale, and specialization.
- Manage supply chain and logistics processes and systems. Progressing them to scale as needed.
- Structure/design data requirements to quantify, prove a hypothesis or solve a problem
- Develop and manage regular KPIs and reporting to measure compliance and performance
- Perform ad-hoc analyses to shine spotlight on various aspects of supply chain and logistics and/or measure business impact arising from supply chain processes
- Participate in cross-departmental process design efforts as the ordering expert and work with stakeholders to implement improvements.
- Identify the impact of supply chain choices on the customer experience—process trade-offs between operational efficiencies and customer satisfaction/customer lifetime value.
- Obsess over performance - Constantly compiling, tracking, and analyzing ordering metrics to ensure (and prove) customer delight, and in turn grow revenue.
- Bachelor's degree (required), MBA preferred
- 3-6 years experience in operations, preferably with a focus in supply chain processes.
- Proficiency in both Excel and SQL
- Innate Curiosity - You are constantly asking questions, finding (and cleaning) the data to answer those questions, driving insights, and then actioning on them.
- Startup Savvy - You understand the fast pace, the scrappiness, and flexibility required to for success….. and you love it
- Communication skills - Through every medium, and everyone you come in contact with, you know how to communicate effectively, elegantly, and with respect, always
- Outstanding work ethic, ability to perform under pressure, meet deadlines, prioritize and deliver multiple tasks on time
- A challenging opportunity, and a great team to work beside
- An environment where you can move fast, work hard, and see results
- An opportunity to get in on the ground floor of a successful startup, and make a BIG impact
- Salary, stock options, benefits, and design services - Have a room that needs some love? We got you!
At Havenly we hire people who exhibit gumption, act like owners, outperform, and are always playful. If this sounds like a great fit for you, and a challenge you're ready to run with, we want to hear from you.