Gusto
Gusto simplifies HR, payroll & benefits for modern businesses.
Denver, CO
Hybrid

New Plan and Renewal Operations

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Employee benefits are tricky. They’re even trickier for employers that have never offered group benefits to their people before, or for employers that don’t have the time to stay up to date on all the changes that happen in this ever changing industry. As a founding member of our New Plan and Renewal team, you will be helping employers get group benefits for the very first time, and then helping those employers make important benefits decisions on an annual basis.


Gusto’s New Plan and Renewal team is passionate about using innovative technology and service to elevate the health benefits experience of small business owners and their employees. Each team member is a true owner and makes a tremendous impact every day. You will use your project-management skills to streamline benefit administration with insurance carriers, drive operations and communications with third-party partners, and build the health insurance engine that will make benefits with Gusto great.


Here’s what you’ll do day-to-day:



  • Work directly with customers and health insurance carriers to implement employee benefits packages specific to our customers’ needs.

  • Work with carriers to ensure that the administration of health benefits is precise and delightful for our customers, employers and employees.

  • Provide guidance, assistance, and support to customers at key moments in their relationship with Gusto, and fulfill group level benefit activities, such as new group health plans and renewals.  

  • Constantly analyze, refine, and iterate on internal processes to make them simpler and more efficient

  • Be a knowledge partner! Research, document, and educate others on updates related to internal process, external policy, and best practices

  • Be a thought partner! Work with our product team to help create a product that can deliver the best customer experience at scale.


Here's what we're looking for:



  • 2-4 years of client-facing experience

  • Approach problems with a passion for reducing operational inefficiencies and pain points

  • Excellent written and oral communication skills

  • Enjoy working collaboratively with cross-functional teams

  • Bachelor’s from an accredited university

  • Knowledge of employee benefits administration and benefits operations

  • Project management experience (implementation and setup)

  • Experience using workplace tools like Zendesk/SalesForce


ABOUT GUSTO


Gusto offers payroll, benefits, and workers’ compensation to small businesses across the United States, from bike shops in Virginia to tech startups in San Francisco. Our investors include top venture capital firms like Google Capital and Kleiner Perkins Caufield & Byers, plus the founders of Instagram, Stripe, and more. To learn more about our values, benefits, and life at Gusto, visit gusto.com/careers.

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What are Gusto Perks + Benefits

Gusto Benefits Overview

Taking care of our people is just as important as taking care of our customers. We offer competitive total compensation packages with an emphasis on equity, along with many other great benefits, some of which are included below!

Medical, dental, and vision:
Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources.

Time off:
Gusties are encouraged to take the time off they need to continue doing great work.

Inclusive healthcare:
Fertility benefits, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more.

Free meals and refreshments:
If you work at one of our offices, enjoy food, drinks, and snacks— on us. Conversation and community is an added bonus!

Sabbaticals:
Celebrate 5 or 10 years at Gusto and take a month off to recharge.

Stipends:
Take advantage of monthly internet, phone, and wellness stipends. Enjoy commuter or remote work stipends, along with and cash for your Gusto anniversaries!

Culture
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
Remote work program
Gusto hires in various locations across the United States, including some specific remote locations. Gusto offices operate on a hybrid model, including some work from home days each week.
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Gusto provides a benefit designed to support your unique parenthood journey. The benefit is not health insurance, but rather provides resources to make family forming more accessible to everyone.
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Commuter benefits
Free daily meals
If you work at one of our offices, enjoy food, drinks, and snacks— on us.
Free snacks and drinks
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Lunch and learns
Promote from within

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