Membership Manager
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YOU IN A FEW SENTENCES:
You are hungry to grow our technology learning community, take seriously the opportunity to connect potential members with the exceptional value Galvanize will provide them, and have immense pride in the work that your name is attached to. You are the bridge builder of the startup community, connecting Galvanize Members to the people, resources and knowledge they need to learn and grow their businesses. You delicately balance finding and filling the community with the right members, and keeping those members ecstatic to be here by supporting their businesses, and have the connections and entrepreneurship acumen to deliver on your promise of a business changing experience. Curating content excites you and being the gatekeeper of our member’s learning experience is something you are proud of. You have a deep understanding of the challenges and needs of growing, early-stage technology companies—either because you've lived it or you follow the industry extremely closely. You have experience consistently hitting and exceeding revenue & churn goals, while always acting in good faith to the customer and the community.
ABOUT THE ROLE:
Galvanize is looking for a highly motivated business development specialist & relationship manager and content curator to join our membership & sales team. This combo role is responsible for both membership fill & sales goals, as well as campus membership content creation, member happiness (NPS) and churn. Diligent follow up, an ability to tell and sell the Galvanize story, experience building, and managing relationships are must-haves to be successful in the role. The ideal candidate thrives in an exciting and evolving company, and wants to be a critical part of a scaling business.
This role reports directly to the General Manager, with a dotted line reporting to both the Director of Platform Engagement and the Director of Membership.
What You'll Do:
- Lead and manage campus Membership Sales activities, resulting in month-over-month revenue growth. (Business Development)
- Serve as the lead relationship manager and trusted advisor, maintaining detailed knowledge of Member needs, company milestones, and growth trajectory. (Account Management)
- Meet and exceed Monthly, Quarterly, and Yearly revenue targets. (Business Development)
- Identify Member learning gaps and curate a monthly/quarterly programming strategy of entrepreneurship educational content directed at the needs of our founders and their employees. (Content curation)
- Proactively identify opportunities for Member companies to engage across all Galvanize products. (Cross-selling)
- Take an entrepreneurial approach to building a market-based sales strategy specific to the campus location. (Market Awareness)
- Maintain a pulse on current (and relevant) technologies in the tech industry and emerging trends. (Tech Trends)
- Identify high quality entrepreneurs, startups, and enterprise companies that will compose our community and are actively engaged in it. (Outbound Sales)
- Maintain and develop network with notable local investors, advisors, thought leaders, and sector and functional experts to provide support for Galvanize Members. (Network)
- Actively manage inbound and outbound Salesforce funnels of individuals and companies that are interested in Galvanize Membership with utmost organization and efficiency. (Pipeline Management)
- Provide tours of the campus to interested prospects, telling and selling the story of Galvanize and what it means to be a part of our community. (Communication Skills)
- Consistently convert Membership Sales opportunities at a high rate. (Closing Skills)
- Maintain high level of knowledge of the community and constantly seek to connect Members to other parts of our business. (Relationship Building)
- Attend sales and product training, and develop proficiency in all things Galvanize, as well as a basic understanding of the technology, education, and startup industries. (Growth Mindset)
- Proactively share best practices, experiences, and knowledge to Membership and Campus teams. (Growth Mindset)
- Regularly ask for direct feedback and ideas for continual improvement. (Growth Mindset)
About You:
- 3-5 years of related experience in sales/business development, as well as experience in the startup world (either at a startup or a company engaging in the entrepreneurial ecosystem.)
- Deep understanding of Business Development terminology “lean”, “MVP”, “seed funding”, “bootstrapped”, “B2B” and more - in essence you have entrepreneurial ‘street cred.’
- Ability to quickly develop relationships and establish credibility through consultative, needs-based conversations - whether in person, on the phone, or over email.
- Excellent organizational skills, ability to multi-task, and strong attention to detail.
- Excellent written and oral communication skills.
- Demonstrated entrepreneurial skill set; delivers hustle with a flourish.
- Past entrepreneurial pursuits a plus.
- Previous experience in educational programming / events a plus.
- Previous client management or hospitality experience a plus.
- Curiosity in emerging technology trends and entrepreneurial education.
- Experience building relationships with business professionals (C-suite, VP-level, etc.) of varying levels.
- Ability to think on your feet to creatively solve our potential members’ needs.
- Must be hungry to meet and exceed monthly quotas.
- Must have a positive attitude, confident, and desire to be the best.
- Experience with SalesForce.com is preferred.
- Demonstrated ability to learn and adapt to new tools and processes.
Galvanize provides equal employment opportunities (EEO) to all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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