Manager of Infrastructure Engineering
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We hire people with a wide range of technical skills and expertise who are interested in solving large-scale development problems, like how to deliver billions of transactional emails per month in a secure and scalable way.
SendGrid’s Manager of Infrastructure Engineering will be a dynamic and inspiring technical operations leader with a passion for managing, mentorship, and influential leadership. The Manager of Infrastructure Engineering will grow and lead our talented team of Infrastructure Engineers, facilitate Agile methodologies and own, review and manage sprint planning in collaboration with executive staff and product management. You will also manage systems procurement and installation, as well as closely managing systems capacity. Your primary responsibilities will be to hire great people, mentor through regular feedback, and lead the team to consistently deliver, but you should also be able to dig in and solve hard technical problems and provide some technical guidance. To succeed in this role, you will have a passion for Agile and DevOps practices, fostering a culture of collaboration and innovation, and possess a strong background in the SaaS or PaaS space running in global physical data center environments. Ultimately your job is to ensure we have the reliability and capacity to support and scale a rapidly growing business.
SendGrid’s Infrastructure Engineering Team is responsible for building, maintaining, and scaling the network, storage, servers and data centers that serve as the bedrock of our services. Reliability, availability and performance are our mission, and we take great pride in providing world-class operations expertise at scale.
What You’ll Do
- Successfully recruit, manage, motivate and mentor members of the core operations organization
- Manage the procurement, installation and tracking of servers, network devices, appliances and other SendGrid infrastructure
- Organize the team around making and meeting infrastructure commitments as well as proactively identifying areas where future capacity will be needed
- Work closely with finance and the executive team to ensure we’re investing wisely in infrastructure
- Collaborate with the software engineering, product, sales, and other operational teams to deliver high availability and rapid response
- Build and manage operational and systems architecture to meet the future needs of our customers taking into consideration current and future technical standards
- Ensure a high level of quality in SendGrid’s core infrastructure and operational processes
- Continuously look for ways to improve the operations organization to increase throughput, improve quality, and continuously improve processes
- Lead the core operations team utilizing Agile and DevOps methodologies, serving as Agile coach and Product Owner
- Ensure your teams’ goals are aligned with company and keep them on track
- Apply engineering best practices to operations and infrastructure management through design, development, testing, configuration reviews, and deployment of systems and components
- Be the voice of the team within the business and communicate the company vision and goals back to the team
- Provide inspirational thought leadership to the team in the areas of operations, DevOps and Agile best practices, industry direction and innovation
- Collaborate with product management to ensure capacity alignment with our larger goals. Successfully translate those requirements for our engineers so that they can deliver.
- Nurture SendGrid/Engineering culture
- Develop people within your teams towards career progression goals
- We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do
About You
- BS in Computer Science, Engineering or other technical discipline
- 5+ years of experience in a Technical Operations leadership role
- 5+ years of management of technical teams of at least 6-10
- Success at participating in cross-functional operations or DevOps teams; naturally collaborative but decisive when needed
- Track record in building and sustaining high-performance teams
- Ability to manage multiple projects, teams and schedules in a rapid-growth environment, to coordinate successful/timely releases and achieve quality objectives
- Excellent written and oral communication skills
- Humble servant leader with stellar people-management and conflict-resolution skills
- SaaS product experience
- Agile champion (ideally Certified Scrum Master or Certified Product Owner)
- Ability to articulate ideas to technical and non-technical audiences
- Superior analytical, evaluative, and problem-solving abilities
SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
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