Company Overview

Mobile Solutions is a SaaS-based company that provides full life-cycle Mobility Management Services including procurement, staging and kitting, real-time expense management, business analytics and reporting, managed Enterprise Mobility Management (EMM), repair and disposition. We help companies manage mobility smarter! Our superior mobile expense management solution offers an advanced, user-friendly, and comprehensive platform. We’ve made it simple for our clients to manage corporate liable devices while also automating the management of costs, assets, usage, plan changes, invoice processing, and reporting. With our managed wireless assets (MWA) cloud-based portal we provide one, easy-to-use technology interface. 

Job Description

Mobile Solutions is looking for a knowledgeable IT Systems Administrator to help people develop, use and integrate IT systems. In this role, you will take the hassle out of resolving technical problems and provide training to users to maximize the value and security of technology in our business. In addition, this role will be responsible for the overall help desk support of the entire office and remote users.

The ideal IT Systems Administrator must be knowledgeable and customer-oriented. Communication is everything in this role, so we expect you to amaze us with your presentation skills. We’re further looking for superior technical expertise and a problem-solving aptitude.

Responsibilities and Duties

• Understand customer requirements and business objectives
• Provide strategic advice on using technology to achieve goals
• Manage IT initiatives and collaborate with in-house technical staff
• Design IT systems and networks ensuring the right architecture and functionality
• Support new technology implementation
• Train users in new and existing IT systems
• Aid with technical issues
• Revise existing systems and suggest improvements
• Produce reports

Requirements and Qualifications

• Proven experience as IT Support Technician 
• Ability to troubleshoot hardware, software and network problems
• Experience with various operating systems and databases
• Experience in project management
• An analytical mind with problem-solving abilities
• A team player with excellent communication and presentation skills
• Customer service oriented
• Professional certification (e.g. CompTIA, A+) is an asset
• Experience with MDM/EMM solutions such as Airwatch, MobileIron, MaaS360, etc. is a plus
• Experience with Active Directory, LDAP, virtualization platforms and small business systems is required
• Experience with Sophos security products is a plus
• Experience with on-premise PBX systems is also a plus

If you are ready to join a growing company with an amazing culture, competitive salary, incredible benefits and the opportunity to grow your career, apply now!