IT Desktop and Operations Technician:

Vendavo is the leading provider of price management and optimization solutions that enables growth and improvement of profitability across the B2B enterprise.  In addition to Vendavo’s cutting edge pricing solutions (On-premise, Mobile and SaaS) Vendavo also solves for innovative solutions that compliment pricing, including CPQ and Rebate/Incentive management.  This collective set of key solutions across the opportunity to order portfolio sets Vendavo apart from the rest as the widest breadth of solutions offered in this category. Leading companies across chemicals, high-tech, industrial, manufacturing and distribution industries leverage Vendavo solutions to drive higher profits. We’re looking for energetic, experienced, and talented professionals to help grow our team in this exciting market.

Job Responsibilities:

·      Deploy PC software fixes, patches, updates and upgrades across multiple platforms

·      Interface with executive management and local office users on their desktop support needs

·      Maintain and update the Asset Management System with accurate and detailed computer hardware information

·      Request PC hardware inventory as needed 

·      Create and resolve Service Desk Request tickets

·      Image and configure PC Desktops, PC Laptops and Mac Laptops according to tight schedules and limited lead times

·      Install data center and office network and server equipment, including rack and stacks and installation of wired and wireless networks

Professional Experience:

·      Minimum of 5 years hands-on experience installing, troubleshooting and supporting laptops, PCs, peripherals and business critical applications for users in a large, multi-location, corporate environment via phone, remote control and desk side visits.

·      Experience supporting Windows 7, Windows 10, Apple Macs, MS Outlook/Exchange, MS Office 2013 and 2016, Office 365, and Microsoft Teams.

·      Experience using enterprise remote-control software, software distribution tools and device management software.

·      Experience supporting antivirus, endpoint protection, and hard drive encryption software.

·      Experience maintaining and update users PC asset information through the implementation of critical device management policies.

·      1-2 years of direct Data Center experience is preferred

·      Strong communicator, team player, collaborator, works well with autonomy

Training:

·      4-year college degree in a technical field

·      CompTIA A+ Certification.

·      Microsoft Certified System Administrator (MCSA): Windows 7 or Windows 10

·      Apple Certified Mac Technician (ACMT)