Inside Account Representative

Arrow Electronics, Inc., a Fortune 200 company (ranking: 158), is one of the world's largest electronics distributors, and one of Fortune Magazine's ‘Most Admired Companies'. Arrow Electronics is a global provider of electronic components, computer products, technical solutions and supply chain management services to some of the most successful companies around the world. We know that it takes dynamic and talented people to run a global business like ours. With a commitment to shared leadership, Arrow has an environment that fosters growth and development.

At present, we have an excellent opportunity for an Inside Account Representative within our eCommerce group, in our Englewood, Colorado location.

As an Inside Account Representative, you will develop and manage new account relationships by providing service and support to customers. This position will focus on not only maintaining existing business for existing online customers, but also growing and developing new business. Working with others, you will ensure the customer is receiving high service levels through such activities as selling products and services, quoting orders, following up on quotes and lead opportunities.

Responsibilities include, but are not limited to, the following:

- Solicits new customer opportunities through outbound calls, lead and opportunity management

- Qualifies and responds effectively to online buyer’s quotation requests via multiple venues

- Understands pending business opportunities funnel with win/loss tracking

- Understands the importance of excellent customer service, drives continuous improvement to both individual and team net promoter score (NPS) metrics

- Recognizes the positive effects of running a clean profitable business and works to minimize process issues

- Has a general knowledge of what the competition is doing in the market

- Utilizes influential relationships within Arrow’s internal support teams such as digital marketing, web development, asset, product marketing, OMT, etc.

- Uses multiple approaches and available tools to effectively resolve customer issues and provide effective solution

- Provides limited technical information and offers alternative buying solutions to online buyers utilizing all the tools available

Establishes, develops and maintains business relationships with current customers and prospective customers to generate new business for product offerings

Actively develops new accounts by researching and identifying potential accounts; soliciting new accounts, building rapport, providing technical information and explanations, preparing quotations.

Expedites the resolution of customer problems and complaints.

Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas

Identify key customer decision makers to include engineering, procurement, & operations.

Basic qualifications:

-Minimum of 3 years of related experience (inside sales, account management, material planning, buying or program management)
-Previous experience profiling customer accounts and providing competitive quotes to win business.
-Proficient in MS Word, Excel, SalesForce.com, LivePerson or other chat software
-Strong interpersonal and customer service skills
-Ability to work in a fast paced environment and handle several projects at one time
-Strong communication skills, verbal and written

Preferred qualifications:

-Previous online or industry sales experience

-International sales support

-College degree

-Previous experience in the electronics distribution business, electronics manufacturer, and customer care support

-Knowledgeable of Arrow sales and inventory management software

 Must have a demonstrated aptitude for problem solving ability to determine solutions for customers. Must be results-orientated and able to work both independently and within a team environment. Must possess excellent verbal and written communication skills. Proficiency in using Microsoft Office Suite applications

At Arrow, we are driving innovation and choice by offering employees a variety of benefits designed to keep you and your family physically and financially healthy.

Our comprehensive, competitive benefits program is an important part of your total compensation package. We offer a variety of plans and coverage including health and welfare, retirement, paid time off, and voluntary benefits as well as resources to help you make cost-effective decisions for you and your family. Everyone counts at Arrow, and our benefits enable you to achieve and maintain better health and plan for your future as we work together toward smarter solutions in tomorrow’s technology.

Arrow offers competitive time off for you, which includes accrued vacation time, personal and floating holidays, in addition to other observed holidays. These are granted based on the date you join the company in any given year.

http://benefits.arrow.com 

EOE Minorities/Females/Protected Veterans/Disabled

Arrow Electronics, Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please refer to our Hiring Process & Accommodations Request Instructions on our Career Site to let us know the nature of your request and your contact information.