You can expect to:

• Create and maintain project schedules and timelines within project management software to ensure critical milestones are met
• Direct and coordinate activities of project personnel by routing tasks across multiple departments to ensure projects and client requests are executed efficiently and to the highest standard
• Ensure that schedules and budgets are met according to contractual agreements
• Manage requests received by the Account Team timely and effectively
• Manage content requisition process throughout various stages of the project life cycle to ensure project and client success
• Ensure the highest quality of work by proofreading, reviewing functionality and design, and testing technology prior to confirming resolution with client or internal stakeholders
• Provide other assistance as needed in support of the department’s efforts to maintain strong, long-lasting, and mutually-beneficial relationships with clients
• Stay abreast of industry trends, insights and competitive dynamics of the marketplace

We would like:

• Bachelor’s degree in business or other relevant field
• 3-4 years experience supporting efforts to configure and customize a system or product 
• Strong preference for SaaS / Cloud experience
• Ability to work optimally with various graphic formats using Adobe Photoshop and Illustrator 
• Highly proficient with Customer Relationship Management, Content Management and Project Management Systems
• Strong writing ability with demonstrated excellence in verbal communications that includes listening to clients, peers and team
• Strong scheduling, organization and follow-up skills