EMS Software offers the most comprehensive, cutting-edge platform to enable innovative work and learning environments. We make it easier to connect people with space, resources, and technology – allowing them to collaborate flawlessly, make informed business decisions, and get more out of each day.

Implementation Consultant at EMS Software

EMS Software is looking for a full-time Implementation Consultant. Reporting to a Director of Professional Services, the Implementation Consultant will help translate complex customer business requirements into viable business solutions. Their ability to deconstruction customer challenges into discrete, logical components will be paramount. The successful candidate will be highly self-motivated, an expert at juggling multiple competing projects and priorities on fast-paced timelines, and is able to deliver unparalleled customer success.

Responsibilities

  • Serve as a single point of contact for customers by managing the complete software implementation lifecycle, including installation, business process analysis, configuration, training, and overall client management
  • Generate and manage project plans and milestones communication as well as risk mitigation for implementations
  • Provide project status updates to all internal and external stakeholders
  • Establish a foundation for the customer to achieve success post-implementation

Required Qualifications

  • Bachelor’s degree in a related field (e.g., Information Systems, Computer Science, Business Administration) or equivalent work experience with implementing software technology
  • Minimum of 2 years of technical or software training experience delivered in a traditional classroom or online learning environment
  • Experience with all phases of a client software implementation lifecycle, including initial needs analysis, project administration, software installation, onsite training, systems troubleshooting, and ongoing account management
  • Excellent written and verbal communication skills, including instructing or speaking to an audience
  • Ability to translate customer business requirements into business solutions
  • Demonstrated working knowledge of both client/server and web-based applications
  • Willing, able and eligible to travel domestically and internationally 70% of the time

Bonus Points

  • Experience with using and implementing the EMS Software suite and a desire to learn highly technical information may satisfy the technical experience requirements listed above
  • Experience with project management life-cycle, including expected milestones and deliverables as they relate to a successful software implementation
  • Experience with Windows Server 2008/2012, SQL Server 2008/2012/2014, Microsoft IIS, Student Information Systems or Microsoft Exchange (including applicable certifications) a plus
  • Experience in the Event and Resource Management field (e.g., Conference Management, Special Events, Catering, Facilities Management, Academic Scheduling)

EMS Software is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. We are committed to hiring a diverse and talented workforce, supporting integrity in the workplace and an entrepreneurial atmosphere.

Company Reviews

I have worked for many software companies, and the quality of the work-life balance and employee recognition at EMS Software is what has made working here every day so enjoyable. I see myself being part of this team for a long time to come.
Joe Morales
Technical Support Specialist
at EMS Software
What I love about working at EMS is a blend of professional and personal satisfaction. Professionally, we make the best room and resource management product in the market. That’s something I’m proud of and happy to be associated with. Personally, every day I get to work with incredibly competent and caring people who are not about ego. We work together for the good of the company and one another. That's special.
Brandi Cahill
Director of Professional Services
at EMS Software
I enjoy working for EMS Software not only because of the opportunities I have for professional growth, but also because of its friendly workforce, the trust my colleagues have in me to do my best work, and the flexible work environment it offers.
Jenna Schlueter
Human Resources Generalist
at EMS Software
I joined EMS Software for the opportunity to not only head up a transforming Quality Engineering team, but to be of influence within the whole SDLC. I also have the opportunity to collaborate with departments and teams that I normally have not interacted with in the course of my career. If you want a challenge, like to work smartly and dynamically, EMS Software is definitely the place to be!
Melissa Tondi
Director of Quality Engineering
at EMS Software
Being on the EMS Software product team offers a unique opportunity to create something truly great that millions of people will interact with every day. We have an amazing customer base that constantly motivates us to create innovative and simple solutions. I couldn't ask for a better team to work with to help build a cool product.
Alex Griffis
UX Team Lead
at EMS Software
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Why work with us
We are passionate problem solvers – making a difference for our customers by enabling their vision of innovative working and learning environments. We make it easier to connect people with space, resources, and technology – allowing them to collaborate flawlessly, make informed business decisions, and get more out of each day.
Culture
We do the right thing…for our customers, our company, and each other. We see around corners and into the future. We anticipate needs, thinking two steps or even twenty-two steps ahead. We value diversity. We are inclusive, valuing a variety of perspectives. We work together to get it done. We are a team - we accomplish more by working together than as individuals. We take our work seriously, not ourselves. We have fun, celebrate our victories, and enjoy each other's company.
Perks & Benefits
Health & Wellness – Medical, dental and vision plans; physical fitness reimbursement plan; on-site fitness center; short- and long-term disability.
Financial Fitness – Competitive compensation, unlimited PTO, Health Savings Account (HSA), Flexible Spending Account (FSA), life insurance, employer-matched 401(k) savings plan.
Tech Culture - Flexible work environment, "bug hunts," casual dress code, company-wide events, open floor plan, collaborative spaces.
Convenient Location – Two blocks from the Arapahoe Village Center RTD Station, walking distance to numerous bars, restaurants and coffee shops.

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