Immersive Security Advisor

| Greater Denver Area
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We like to find solutions to hard problems. We like the cloud. We like a world where the good guys win. We're looking for creative, collaborative, passionate people interested in making enterprise network security better.

ProtectWise Inc is now hiring for the role of Immersive Security Advisor. We are seeking self-starters that drive for big results. This role is responsible to to provide technical support to external customers. The Immersive Security Advisor will provide overall escalation management and technical solutions as well as be able to communicate effectively with customers, sales people, management, and fellow technical support engineers.  Immersive Security Advisors are also relied on as subject matter experts in their fields, proactively documenting technical solutions as well as creating and delivering training around their area of expertise.

The ideal candidate will have the following core competencies:

Core Competencies

  • Communication, written and verbal

  • Customer service orientation

  • Time management

  • Documentation

  • Results orientation

  • Knowledge sharing

  • Self-motivated

  • Advisory Assistance


You Will:  

  • Provide overall escalation management and technical solutions when issues are reported

  • Review open issues on a daily basis, update our customers on the status of their escalated cases, and assist in the reproduction of issues

  • Establishing effective lines of communication with Engineering team and management to ensure cases are flagged that require immediate attention

  • Share knowledge, provide articles to the Knowledge Base team, and communicate new product information and known issues

  • Provide technical problem resolution and fully document the resolution in the ProtectWise call tracking system

  • Participate in an on-call rotation for after-hours high severity issue assistance

  • Create and deliver instructor-led training

  • Recognize, communicate, and document new remediations & solutions for emerging issues

  • Confidently and effectively present technical information to a wide range of audiences


Successful candidates will have the following Skills and Proven Experience:

  • In depth knowledge of Linux operating systems.

  • Proficiency in use of Windows operating systems

  • Basic understanding of AWS and VMWare environments

  • Strong working and theoretical understanding of the OSI Layer model.

  • Good TCP/IP Networking skills

  • Understanding of a wide variety of protocols, including snmp, smtp, wmi, syslog, ssh, ntp, dhcp, dns, cifs, and nfs.

  • Ability to work with SQL database via CLI

  • Ability to read and understand scripts to locate where issues are occurring.

  • Experience with setting up DHCP, DNS and NTP servers

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Union Station is our backyard. We love having access to the vibrant culture and action that is downtown as we lead in our industry.

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