What’s Gusto?

We believe that employees are people, not ID numbers. That’s why we’ve reimagined the most complicated, impersonal business tasks that employers face and created one simple and delightful service. Payroll, benefits, and HR like you’ve never seen before.

We were recently voted the #1 place to work in San Francisco. To learn more about our values, life at Gusto, and benefits, visit gusto.com/careers.

Health Insurance Renewal Operations at Gusto

Employee benefits are tricky. They’re even trickier for employers that have never offered group benefits to their people before, or for employers that don’t have the time to stay up-to-date on all the changes that happen in this ever changing industry. As a member of our Renewal Operations team, you will be helping employers get group benefits for the very first time, and then helping those employers make important benefits decisions on an annual basis.

Gusto’s Renewal Operations team is passionate about using innovative technology and service to elevate the health benefits experience of small business owners and their employees. Each team member is a true owner and makes a tremendous impact every day. You will use your project-management skills to streamline benefit administration with insurance carriers, drive operations and communications with third-party partners, and build the health insurance engine that will make benefits with Gusto great.

Here’s what you’ll do day-to-day:

  • Work directly with customers and health insurance carriers to implement employee benefits packages specific to our customers’ needs.
  • Work with carriers to ensure that the administration of health benefits is precise and delightful for our customers, employers and employees.
  • Provide guidance, assistance, and support to customers at key moments in their relationship with Gusto, and fulfill group level benefit activities, such as new group health plans and renewals.
  • Constantly analyze, refine, and iterate on internal processes to make them simpler and more efficient
  • Be a knowledge partner! Research, document, and educate others on updates related to internal process, external policy, and best practices
  • Be a thought partner! Work with our product team to help create a product that can deliver the best customer experience at scale.

Here's what we're looking for:

  • 2-4 years of client-facing experience
  • A passion for reducing operational inefficiencies and pain points
  • Excellent written and oral communication skills
  • Flexibility to work collaboratively with cross-functional teams
  • Bachelor’s degree from an accredited university
  • Knowledge of employee benefits administration and benefits operations
  • Project management experience (implementation and setup)
  • Experience using workplace tools like Zendesk/SalesForce

 

ABOUT GUSTO

Gusto’s mission is to create a world where work empowers a better life. By making complicated, impersonal business tasks simple and personal, Gusto is reimagining HR, payroll, and benefits for over 40,000 companies nationwide. Gusto has offices in San Francisco and Denver and the company’s investors include Google Capital, General Catalyst, Kleiner Perkins Caufield & Byers, as well as the founders of Instagram, Stripe, Nest, PayPal, Yelp, Dropbox, and Eventbrite, among others.

Find more startup and tech jobs in Boulder and Denver
Loading...
Apply Now
Why work with us
We are a group of technologists, foodies, wine enthusiasts, photographers, hikers, musicians, cyclists, runners, and above all a family. We are motivated, challenged, and inspired by our customers and our team. We care about solving meaningful problems and building an amazing product that our customers truly love.
Culture
We are a tight-knit family that enjoys celebrating accomplishments and spending time together at the office and outside of work. We have fun, whether we're singing karaoke, watching movies, playing ping-pong, or doing 7-minute workouts!
Perks & Benefits
NEVER GO HUNGRY: Always enjoy delicious food and snacks at the office.
HEALTH INSURANCE: Comprehensive medical, dental, and vision coverage. We cover 100% of premiums.
VACAY: Open vacation policy. We don't count days.
STAY FIT: Fitness stipend to keep you happy and healthy.
GUSTAWAY: Team "workations" and field trips where the team travels somewhere for inspiration.
GET HERE EASILY: Commuter benefits to help you get to work.
FLY AWAY: Every employee gets a free flight to anywhere in the world on their one-year anniversary.

Oh no!

You're fresh out of job post slots.

Upgrade your planmanage current jobs

Create an account

Let startups find you

Create a profile and upload your resume today.

Saved Jobs
Job Saved
Find your saved jobs by scrolling over this star

Oh no!

You're fresh out of job post slots.