What’s Gusto?

We believe that employees are people, not ID numbers. That’s why we’ve reimagined the most complicated, impersonal business tasks that employers face and created one simple and delightful service. Payroll, benefits, and HR like you’ve never seen before.

We were recently voted the #1 place to work in San Francisco. To learn more about our values, life at Gusto, and benefits, visit gusto.com/careers.

Fulfillment Lead at Gusto

The Fulfillment team – our resident experts on all things benefits and health insurance related at Gusto – is passionate about using innovative technology and service to fulfill key moments of small business owners and their employees in providing benefits for their teams. Our team strives to positively influence millions of businesses and hundreds of millions of employees throughout the United States.

We are looking for natural leaders who are passionate about providing small business owners with the best customer experience in the world while improving workflows and creating efficiency gains in an ever-changing environment. You will lead a Fulfillment team by empowering and enabling your team members to do the best work of their life.

Here’s what you’ll do day-to-day:

  • Inspire your team to do the best work of their life on a daily basis
  • Develop metrics to measure the growth and performance of the team, and provide reports to internal stakeholders
  • Empower team members with a focus on personal and professional development while managing Gusto business needs
  • Scale the Fulfillment org by increasing team efficiency and working cross functionally with product and engineering teams
  • Constantly analyze, refine, and iterate on internal processes to make them simpler and more efficient

Here’s what we’re looking for:

  • 2+ years of team management experience
  • 4+ years of relevant work experience
  • Project management guru
  • Passionate about reducing operational inefficiencies and pain points
  • The ability to effectively influence and communicate cross-functionally
  • Excellent written and verbal communication skills
  • Bachelor’s from an accredited university

This is a full-time position based in Denver, Colorado. Local candidates strongly preferred.

ABOUT GUSTO

Gusto’s mission is to create a world where work empowers a better life. By making complicated, impersonal business tasks simple and personal, Gusto is reimagining HR, payroll, and benefits for over 40,000 companies nationwide. Gusto has offices in San Francisco and Denver and the company’s investors include Google Capital, General Catalyst, Kleiner Perkins Caufield & Byers, as well as the founders of Instagram, Stripe, Nest, PayPal, Yelp, Dropbox, and Eventbrite, among others.

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Why work with us
We are a group of technologists, foodies, wine enthusiasts, photographers, hikers, musicians, cyclists, runners, and above all a family. We are motivated, challenged, and inspired by our customers and our team. We care about solving meaningful problems and building an amazing product that our customers truly love.
Culture
We are a tight-knit family that enjoys celebrating accomplishments and spending time together at the office and outside of work. We have fun, whether we're singing karaoke, watching movies, playing ping-pong, or doing 7-minute workouts!
Perks & Benefits
NEVER GO HUNGRY: Always enjoy delicious food and snacks at the office.
HEALTH INSURANCE: Comprehensive medical, dental, and vision coverage. We cover 100% of premiums.
VACAY: Open vacation policy. We don't count days.
STAY FIT: Fitness stipend to keep you happy and healthy.
GUSTAWAY: Team "workations" and field trips where the team travels somewhere for inspiration.
GET HERE EASILY: Commuter benefits to help you get to work.
FLY AWAY: Every employee gets a free flight to anywhere in the world on their one-year anniversary.

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